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Task Support Coordinator

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Taskrabbit

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Location:
Poland

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

82800.00 PLN / Year
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Job Description:

You will be joining a remote team of 20+ operations representatives in Poland that will be in charge of improving conversions and reducing cancellations within our 6 European markets (UK, Germany, France, Spain, Portugal and Italy). The Task Support Coordinator (French Speaking) will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, intervening and providing your assistance where tasks in the funnels need it most.

Job Responsibility:

  • Understand the business requirement for each programme and be able to put in action the SOPs
  • Diligently take notes while performing core duties and make suggestions for improvements
  • Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs
  • Efficiently manage time to make relevant phone calls while maintaining quality interactions
  • Build connection and trust with stakeholders, going above and beyond to provide an exceptional experience
  • Be organized, accountable and responsible - using resources to keep informed of all SOPs and programme changes

Requirements:

  • Minimum 2 years of customer service experience, contact center experience or similar
  • Excellent customer service skills: empathy, courtesy, kindness, efficiency, confidence and helpfulness
  • Excellent time management
  • Excellent typing skills and adaptable in navigating online tools and systems
  • Adaptability and a love for change and improvement in a fast-paced environment
  • Excellent written & verbal communication skills: strong command of grammar and spelling
  • 50-60 WPM is required
  • Excellent Communication Skills: Ability to articulate persuasively over the phone
  • Strong critical thinker and adept at problem-solving
  • Interpersonal skills: open to others' ideas and willingness to try new things
  • Resilience and Persistence: Willingness to face rejection and persistently pursue leads
  • Prior experience in sales over the phone, preferably in cold calling
  • Ability to take ownership and solve problems
  • Available full-time (40 hours / week)
  • Fluency in English (Native or C1) & French (second language or B2) is required
  • Eligible to work in Poland
What we offer:
  • Employer-paid health insurance
  • 401k match with immediate vesting (US employees)
  • Generous and flexible time off with 2 company-wide closure weeks
  • Taskrabbit product stipends
  • Wellness + productivity + education stipends
  • IKEA discounts
  • Reproductive health support

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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