Systems Support Engineer

• Act as the face of Chef Robotics in the field, leading the in-field deployment and support of Chef’s robotic systems at customer sites
• Investigate customer issues, triage incoming tickets with relevant data, investigate to determine a fix and deploy fixes or mitigations
• Collaborate with Chef’s Applications and Engineering teams to prioritize to resolve production blocking issues
• Execute field break/fix hardware repairs and deploy and test new software
• Work with Chef’s Customer Success team to improve existing performance and to develop and test new tasks for the robot
• Serve as a touchpoint for the customer to ensure they have a great experience with our team and our product
• Willingness to be hands-on with in system break/fix
• Prepare and develop technical presentations to explain our company's products or services to customers

• BS, MS, in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
• Minimum 3+ years' experience in a customer-facing role in applications engineering, deployment, solutions engineering, or similar roles
• Prior experience in two or more of the following areas: machine learning, motion planning, robotics, computer vision, or control
• Prior experience with at least one of the following areas: product engineering, applications engineering, solutions engineering, sales engineering, forward deployed engineering
• Prior experience in API integrations for Support tooling development
• Demonstrated track record of shipping products quickly and efficiently
• Able to work independently and with minimal supervision
• Ability to travel at least 75% of your time is required
• Must be available to work a flexible schedule to support customers, including some weekends, nights, and on-call hours
• Familiar with Linux/Unix and/or Robot Operating System (ROS)
• Strong communications and project management skills to recognize, communicate, and properly document product issues, complaints and improvements

Python or Linux experience is a plus