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Systems Support Engineer (Windows Monitoring)

uk.alterahealth.com Logo

Altera Digital Health Inc. UK

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Location:
India , Baroda, Gujarat

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Job Responsibility:

  • Perform Recording Review to See User Experience and impact
  • Collect Application Logs and escalate the case to the Development Team
  • Builds strong, positive relationships with the customer and other team members.
  • Provides technical guidance for Customers to strengthen their knowledge or technical skill levels.
  • Able to read and execute Structured Query Language (SQL) commands.
  • Check efficient config setting for functional/ component, Perform the workflow Testing to Reproduce the issue.
  • Working in a 24*7 operational environment with rotational shifts.
  • Responsible for handling Level 2 analysis, troubleshooting, and resolution.
  • Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.
  • Providing weekly/monthly client read-outs and presentations
  • Identify, qualify & help drive the issues/bugs to remediation/resolution.
  • Keep track of identified issues/fixes and drive this resolution across the client base.
  • Assess the extremely complicated application and database performance issues and drive them to resolution.
  • Identify known issues and turn them into an alert and establish operational workflow with operational teams.
  • Prepare necessary documentation regarding technical procedures as well as operational procedures.
  • Participate in weekly/daily technical/leadership calls to update on the progress.

Requirements:

  • Must be willing to work in Hybrid model (few days work from Office and office is in Baroda, Gujarat)
  • Candidate must have a 6 months to 3 years of experience in supporting Proactive Work and monitoring
  • Understand Global Command Center/Service desk/Frontline Monitoring operations
  • Ensure team adherence to all team, account, and client policies and procedures.
  • Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions.
  • Experience in Windows servers infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Event Logs
  • Basics of Networking and Azure Monitoring
  • Intermediate level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
  • Experience with ITSM tools such as Service desk/ServiceNow.
  • Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
  • Creative data reporting/presentation - PowerBI, Excel, Pivot tables, charts etc
  • International support experience (preferably US or Europe i.e., good command of verbal and written English)
  • Bachelor’s Degree in computer science/IT
  • Any relevant IT certification would be a plus.
  • Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st focus, document processes, and communicate effectively within the team

Nice to have:

  • Understanding of healthcare-related applications, patient care environments.
  • Understanding of Azure environments.

Additional Information:

Job Posted:
December 17, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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