Systems Specialist, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Identity and Access Management (IAM) Operations team is a global organization managing entitlement and provisioning of access for Citi employees/contractors and external clients. This role involves fulfilling identity access management requests, providing customer service support, ensuring compliance, and process improvement. It requires proficiency in Microsoft Office tools, adhering to Risk and Control guidelines, and managing multiple tasks in a demanding environment.

Job Responsibility:

Provision user/Functional ID entitlements, compliance review requests, and incident/change management handling
ensure adherence to pre-defined SLO requirements for designated requests
utilize Microsoft applications for creating and maintaining basic files
understand and apply Information Security concepts and policies
identify potential compliance issues and escalate to management
manage multiple efforts and adjust priorities with evolving work efforts
analyze and find key areas for process improvement and implement action plans
adhere to the defined Risk and Control guidelines.

Requirements:

2-5 years of work experience in an operational/processing environment
experience in handling internal/external clients
ability to deal with demanding client expectations
ability to multi-task by taking on extra ad-hoc tasks
ability to work independently within a team environment
exposure to access administration, information security, risk and control
hands-on experience in using Microsoft Office Tools
minimum bachelor’s degree
high level of written and oral English communication skills
confident, self-driven, organized, analytical/problem solving mindset
flexibility and adaptability to a fast-paced working environment
willing to work in flexible shifts with short notice.

Nice to have:

exposure to access administration, information security, risk and control
ability to identify obstacles and find ways to overcome them
an open and participatory style that encourages creativity, cooperation and sharing of information across teams.

What we offer:

Training on the job and presented training courses
increased product knowledge
exposure to clients and other departments within Citi
opportunity to work in a control environment
high level of exposure to internal clients
development of client service skills
enhanced knowledge of the industry
skills to work in a demanding, time sensitive, and complex process.

Additional Information:

Job Posted:
May 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Systems Specialist