Systems Specialist, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Global Identity and access Management operations is a global organization within CISO with 900+ employees located across the globe. GIAM Ops manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. GIAM Ops works in partnership with Global Information Security to build appropriate security architecture in new apps and supports large business-driven technology projects related to information security issues.

Job Responsibility:

Provision user/Functional ID entitlements, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds
Ensure adherence to pre-defined SLO requirements for designated requests at a personal and team level
Utilize Microsoft applications for creating and maintaining basic files
Understands the high-level principle behind Information Security concepts and policies
and applies / implements into day-to-day work
Identifies potential compliance issues and raise to management attention
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity
Proven use of discretion and judgment given the subject sensitivity of the work data
Ability to manage multiple efforts and adjust priorities with evolving work efforts
Analyzing and finding the key areas for process improvement and also creating an action plan for the implementation of the same
Adhere to the defined Risk and Control guidelines and perform the activity within the distinct guidelines

Requirements:

Should possess 2-5 years of work experience in an operational/processing environment
Experience in handling Internal/External clients
Ability to deal demanding client expectations
Must be able to use experience to identify possible issues before they arise and also to be pro-active in resolving such issues
Must have the ability to multi-task by taking on extra ad-hoc tasks without letting the day-to-day tasks suffer
Ability to work independently within a team environment
Exposure to Access Administration, Information Security, Risk and Control would be an added advantage
Hands on experience in using Microsoft Office Tools
Minimum Bachelor's degree

Nice to have:

Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills to operate with Global Teams
should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them
An open and participatory style that encourages creativity, cooperation and sharing of information across different teams
Flexibility and adaptability to a fast-paced working environment
Should be flexible with work shifts and be ready to work in different shifts with short notice

What we offer:

Training, both on the job training and presented training courses
Increased Product knowledge
Exposure to clients and other departments within Citi
This is a great opportunity for a candidate looking to work in a controls environment
The role will provide a high level of exposure to internal clients and enable the candidate to develop their client service skills
The position will also help the candidate to enhance their knowledge of the clients supported within GIAM OPS and their overall knowledge of the industry
Hone the skills to work in a demanding, time sensitive and complex process

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Systems Specialist