Systems Specialist

• provision user/functional ID entitlements, compliance review requests and/or incident/change management handling for Citi’s global customer base
• ensure adherence to pre-defined SLO requirements for designated requests at a personal and team level
• create and maintain files using Microsoft applications
• identify potential compliance issues and raise them to management attention
• manage multiple efforts and adjust priorities with evolving work efforts
• analyze and find key areas for process improvement and create an action plan for their implementation
• adhere to defined risk and control guidelines and perform activities within distinct guidelines

• 2-5 years of work experience in an operational/processing environment
• experience in handling internal/external clients
• ability to deal with demanding client expectations
• ability to multitask by taking on extra ad-hoc tasks
• ability to work independently within a team environment
• exposure to access administration, information security, risk and control would be an added advantage
• hands-on experience in using Microsoft Office tools
• minimum bachelor's degree
• high level of written and oral English communication/interpersonal/negotiation skills to operate with global teams
• should be confident, self-driven, organized, analytical/problem solving mindset
• flexibility and adaptability to a fast-paced working environment
• should be flexible with work shifts and ready to work in different shifts with short notice

exposure to access administration, information security, risk and control

• training on the job and access to presented training courses
• increased product knowledge
• exposure to clients and other departments within Citi
• great opportunity to work in a controls environment
• opportunity to develop client service skills
• enhance knowledge of the industry and clients supported within GIAM Ops
• develop skills to work in a demanding, time-sensitive, and complex process