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We’re looking for a Systems Specialist to join our Audiology department on a 12 month fixed term contract. Reporting to our Audiology Operations Support Manager. This is a unique opportunity to play a key role in supporting our Audiology Partners and store teams across Australia and New Zealand. In this role, you’ll be the subject matter expert for Simply Hearing, our practice management software, providing technical support, training, and resources that enable our Partners and store teams to deliver outstanding care to customers.
Job Responsibility:
Subject matter expert for Simply Hearing practice management software
Providing technical support, training, and resources
Deliver training interventions
Supporting user acceptance testing
Identifying opportunities for improvement
Developing training resources
Requirements:
Proven ability to provide exceptional customer service with patience and empathy
Excellent verbal and written communication skills
Experience with patient management systems is a plus
Comfortable and confident presenting information to individuals or groups
Strong problem-solving and decision-making abilities
Highly organised, able to prioritise tasks effectively, and adaptable to shifting deadlines
Nice to have:
Experience with patient management systems is a plus
What we offer:
Quarterly bonus scheme
Two free pairs of glasses each year
On-site free parking
Birthday, Volunteer, Professional Development and Paid Parental Leave
Health & Wellbeing programs
Fully funded social club – provides a wide range of activities throughout the year