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The Systems Integration Specialist plays a crucial role in providing IT support and resolving technical issues for end users. Provides IT support and responds to technical issues from end users; resolves software and equipment problems; tracks issues for timely resolution; updates users on request status. Also applies innovation and automation to optimize business operations.
Job Responsibility:
Independently troubleshoot hardware and software for end users
Adhere to established ITSM and other technology policies and processes
Adhere to routines for quality, efficiency, and security per SLA and SOC1 regulations
Prepare and review technical documentation for knowledge articles
Ensure compliance of application turnover documents before production
Resolve support tickets with minimum escalation
Assist in resolving infrastructure and application issues
Install and maintain infrastructure and desktop applications
Update routines for new products or methods
Maintain runtime performance and availability
Present performance metrics to the management team
Manage multiple tasks concurrently
Handle C-Level matters with discretion
Requirements:
Bachelor's degree (B. A / B.Sc.) from four-year college or university
8+ years hands on experience in IT Service Desk and Field Support environments
Excellent verbal, written, and interpersonal skills
Extensive experience maintaining and troubleshooting Windows PCs and environment
Experience in setup, administration and support of: Azure Portal (Azure VD, Entra ID), Intune, M365/Exchange Admin Center, Microsoft Teams Admin Center, Active Directory, Powershell, Automation, Endpoint Central, Microsoft Windows 11
Experience in: MS Teams Conference AV system, Mobile devices (iPhone/iPad), CyberArk Endpoint Privilege Manager, CyberArk Privileged Access Management, GPO, DHCP, DNS, Zscaler, Okta, Bitlocker