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The Senior Systems Integration Specialist will provide operational support for storage and backup environments, focusing on Pure Storage and Rubrik solutions. Candidates should have at least 5 years of experience in enterprise-level storage environments. Strong analytical and communication skills are essential for success in this role. Join a global team dedicated to delivering exceptional client support.
Job Responsibility:
Provide day to day operational support of storage and backup environments
Monitor a ticket queue, alerts and email to identify and resolve production issues
Serve as the initial point of contact for customers seeking support on Pure storage and Rubrik data protection solutions
Efficiently triage incoming support tickets, categorizing and prioritizing based on the severity and the impact
Monitor and troubleshoot the disk and tape backup environment to make sure backups complete successfully
Manage the configuration of disk and tape backup, including tape labeling, pool management, and schedule management
Managing, configuring and troubleshooting issues on Pure storage, Brocade switches, escalating/engaging engineering or vendor as on when necessary
Implement and manage backup and recovery process for critical data
Take ownership of issues and see them through to resolution
Provide client support related to storage and backup environments via email and phone, escalating as necessary
Work with a global team, taking and providing warm handover to ensure continuity of 24x7 coverage
Work with platform vendors to pursue issue resolution
Potential cross training with other platforms: Unix, Windows, Database
Requirements:
Currently working within an enterprise-level storage environment, with 5+ years of relevant experience
Experienced in Pure Storage FlashArray block storage products and/or in Rubrik r6000 series data protection products
Experienced in Brocade G series fabric switch products
Competent in Windows, Linux/UNIX-like operating systems
Monitor pure storage performance and capacity, ensuring optimal operation
Diagnose and resolve storage & switch related issues, working closely with vendors, engineering, and other support teams when necessary
Implement data protection mechanism on Rubrik such as snapshots, replication, and backup solution
Familiar with SRE principles such as user journeys, SLI/SLO, and synthetic probers
Strong analytical, problem solving, and trouble shooting skills
Ability to adapt to new technologies
Nice to have:
Experience in medium to large IT infrastructure across multiple datacenters
Good understanding of enterprise level change, incident, and problem management processes
Good interpersonal skills and ability to work well on a global team
Ability to work and prioritize in a highly dynamic work environment with a global focus
Automation utilizing scripting languages like bash, Python and/or Perl
Beneficial, but not required, experience in block storage (Dell, Hitachi), file (Netapp, Dell Unity), and/or backup solutions (Networker, DataDomain)
Familiarity with Unix/Linux command line operations and server support
Understanding of how to troubleshoot basic Unix/Linux problems