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Systems Integration Senior Specialist

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NTT DATA

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Location:
India , Hyderabad

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Senior Systems Integration Specialist will provide operational support for storage and backup environments, focusing on Pure Storage and Rubrik solutions. Candidates should have at least 5 years of experience in enterprise-level storage environments. Strong analytical and communication skills are essential for success in this role. Join a global team dedicated to delivering exceptional client support.

Job Responsibility:

  • Provide day to day operational support of storage and backup environments
  • Monitor a ticket queue, alerts and email to identify and resolve production issues
  • Serve as the initial point of contact for customers seeking support on Pure storage and Rubrik data protection solutions
  • Efficiently triage incoming support tickets, categorizing and prioritizing based on the severity and the impact
  • Monitor and troubleshoot the disk and tape backup environment to make sure backups complete successfully
  • Manage the configuration of disk and tape backup, including tape labeling, pool management, and schedule management
  • Managing, configuring and troubleshooting issues on Pure storage, Brocade switches, escalating/engaging engineering or vendor as on when necessary
  • Implement and manage backup and recovery process for critical data
  • Take ownership of issues and see them through to resolution
  • Provide client support related to storage and backup environments via email and phone, escalating as necessary
  • Work with a global team, taking and providing warm handover to ensure continuity of 24x7 coverage
  • Work with platform vendors to pursue issue resolution
  • Potential cross training with other platforms: Unix, Windows, Database

Requirements:

  • Currently working within an enterprise-level storage environment, with 5+ years of relevant experience
  • Experienced in Pure Storage FlashArray block storage products and/or in Rubrik r6000 series data protection products
  • Experienced in Brocade G series fabric switch products
  • Competent in Windows, Linux/UNIX-like operating systems
  • Monitor pure storage performance and capacity, ensuring optimal operation
  • Diagnose and resolve storage & switch related issues, working closely with vendors, engineering, and other support teams when necessary
  • Implement data protection mechanism on Rubrik such as snapshots, replication, and backup solution
  • Familiar with SRE principles such as user journeys, SLI/SLO, and synthetic probers
  • Strong analytical, problem solving, and trouble shooting skills
  • Ability to adapt to new technologies

Nice to have:

  • Experience in medium to large IT infrastructure across multiple datacenters
  • Good understanding of enterprise level change, incident, and problem management processes
  • Good interpersonal skills and ability to work well on a global team
  • Ability to work and prioritize in a highly dynamic work environment with a global focus
  • Automation utilizing scripting languages like bash, Python and/or Perl
  • Beneficial, but not required, experience in block storage (Dell, Hitachi), file (Netapp, Dell Unity), and/or backup solutions (Networker, DataDomain)
  • Familiarity with Unix/Linux command line operations and server support
  • Understanding of how to troubleshoot basic Unix/Linux problems

Additional Information:

Job Posted:
February 14, 2026

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