Systems Engineer II

• Prepares use case requirements, design solutions and deploys on-premise or cloud based infrastructure
• Independently completes proactive performance monitoring, analysis, alerting, reporting, and tuning
• Independently completes capacity analyses and provision solutions
• Completes maintenance activities including deploying patches and ensuring that firmware and software are up to date
• Independently completes incident and problem analysis reports, resolves and completes follow-up tasks to ensure platform stability
• Performs and advises others on implementation and maintenance activities during business hours as well as outside of business hours
• Serves in 24-hour on-call rotations when scheduled
• Maintains an interoperability Matrix in order to ensure cross-vendor compatibility
• Creates and reviews technical documentation including solution designs and reference guides
• Evaluates new products and services that will help enhance the delivery of infrastructure services
• Prepares necessary paperwork and documentation to ensure conformance to University standards and procedures
• Maintains a broad knowledge of technology, equipment, and/or systems.

• High School Diploma or GED equivalent required
• Bachelor's degree in related discipline such as Computer Science, Business, Data Science, Engineering preferred
• or an equivalent combination of education and experience
• 5 years of related experience required or equivalent combination of education and experience
• Experience in higher education field and/or a healthcare environment preferred
• Expertise with virtualization technology and cloud providers such as Amazon Web Services and Microsoft Azure
• Knowledge of server hardware and storage array networks
• Excellent verbal and written communications skills and exemplary speaking and presentation skills
• Ability to provide on-call support as required, as well as ability to perform after-hours and weekend maintenance and implementation activities
• Ability to travel to and from Data Center facilities
• Strong scripting skills
• Expertise with server operating systems and orchestration and automation tools.

Experience in higher education field and/or a healthcare environment preferred.