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Systems Engineer II (Automation/AI)

https://www.pagerduty.com Logo

PagerDuty

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Location:
Canada , Toronto

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

83000.00 - 125000.00 CAD / Year
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Job Description:

PagerDuty is seeking a Systems Engineer II (Automation/AI) to join our diverse, customer-focused team! As a Systems Engineer II, you will be responsible for the development, delivery, and overall administration of PagerDuty AI & Automation platforms. This role is essential in ensuring our internal systems run smoothly and securely, supporting the broader IT Operations & Security team. This is an exciting opportunity to leverage a deep knowledge of cross-functional applications and processes and apply integrations to enable us to grow in a scalable, efficient, secure, and automated way. That entails everything from new-hire onboarding, to patch/configuration best practices, to connecting and automating a growing list of SaaS tools to better manage our growing automation and AI programs. The ideal candidate will have a curious mindset and likes to solve complex technical problems.

Job Responsibility:

  • Develop and maintain processes and automation processes to streamline business/productivity tasks for PagerDuty employees
  • Administrate and iterate on our GenAI/AgenticAI programs
  • Look for areas of improvement to accelerate AI adoption throughout the company
  • Work with other IT members to advance our IAM programs, have solid understanding of authentication protocols and processes (SCIM/SAML/etc)
  • Provide technical support and troubleshooting for desktop-related issues, ensuring minimal downtime and disruption for employees
  • Work closely with other IT team members, including network and security engineers, to ensure seamless integration and operation of desktop environments
  • Maintain comprehensive documentation of desktop configurations, procedures, and troubleshooting steps
  • Assist in the creation and delivery of training materials to help employees effectively use their laptops and related software

Requirements:

  • 5+ years of experience in an IT support environment
  • 3-5+ years of experience in a systems administration/engineering role with a focus on automation
  • Solid understanding of Agentic and Generative AI concepts and platforms
  • Experience working with IAM tools (Entra, AzureAD, Okta) and processes (account lifecycle, permissions, privileged account management)
  • Experience working in a cloud environment (Azure, GCP, and/or AWS)
  • Provide support to employees across the globe using ITSM solutions such as Jira as Tier 2 support
  • Experience with Workato or similar automation tools (Zapier, etc)
  • Advanced Automation skills: Implementing more complex workflows and approval processes
  • Proficiency in Windows and MacOS operating systems
  • Experience with configuration management tools (e.g., Intune, JAMF)
  • Strong scripting skills (e.g., PowerShell, Bash, Python)
  • Familiarity with patch, configuration, and asset management solutions
  • Knowledge of basic networking concepts

Nice to have:

  • Leads efforts to troubleshoot and resolve more complex issues without supervision
  • Strong communication and interpersonal skills
  • Familiarity with the full IAM lifecycle, from design and implementation to maintenance and optimization, with a focus on delivering a high-quality user experience
  • Ability to work independently and as part of a team
  • Ability to impact future product or technical/business strategy
  • ability to influence leadership in setting group objectives and direction
  • Anticipates broad industry changes and ensures PD is always ahead of the curve
What we offer:
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
April 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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