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System Ops Duty Officer

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AMTRAK

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Location:
United States , Wilmington

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

113200.00 - 146664.00 USD / Year
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Job Description:

The System Operations Duty Officer (SODO) is a critical operational leader directing the real‑time movement of Amtrak and State‑Supported passenger trains nationwide. Providing 24/7/365 oversight through rotational coverage, the SODO ensures safe, efficient, and reliable service. As the designated authority during disruptions, the role leads incident response, coordinates with Host Railroads, external agencies, and internal Business Lines, and makes time‑sensitive decisions that safeguard passengers and minimize impacts. It requires strong leadership, strategic judgment, and clear communication to manage incidents, implement alternate service plans, and disseminate information enterprise‑wide. The SODO also prepares and delivers the daily “A Report,” giving executive leadership and business units system‑wide operational awareness.

Job Responsibility:

  • Direct real‑time operational decision‑making during service disruptions to ensure passenger safety, service continuity, and effective resolution of incidents
  • Develop and implement alternate operating plans in collaboration with Business Lines to minimize customer impact, optimize system performance, and adjust crew (T&E) and inventory as needed to protect passengers and maximize revenue
  • Lead and coordinate incident response by chairing calls with internal stakeholders and external partners, driving accountability and timely resolution
  • Communicate operational directives system‑wide, both verbally through the Communicator System and in writing via operating advisories, ensuring clarity and consistency
  • Serve as the primary liaison with Host Railroads, NRC, and other external agencies during incidents, representing Amtrak’s operational interests and safeguarding service delivery
  • Prepare and deliver Amtrak’s daily “A Report” to executive leadership and business units, while providing leadership and guidance to System Operations staff to ensure alignment with company policies, safety standards, and service objectives
  • Other duties as required or assigned

Requirements:

  • Bachelor’s Degree or equivalent combination of education, training and/or relevant experience
  • Plus 7 years of relevant work experience
  • Experience in Operations, Transportation, or related fields
  • Demonstrated ability to make independent, time-critical decisions with incomplete information in high-pressure environments
  • Proven experience working across a diverse workforce and multiple organizational levels to achieve operational objectives
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Office and other business applications
  • Ability to work any shift in a 24/7/365 operation
  • Prior leadership experience in train operations, equipment utilization, field transportation management, workforce management, or customer service
  • Experience leading cross-functional teams during operational incidents or large-scale service disruptions

Nice to have:

  • Bachelor’s Degree or equivalent combination of education, training and/or relevant experience
  • Plus 9 years of relevant work experience
What we offer:
  • health, dental, and vision plans
  • health savings accounts
  • wellness programs
  • flexible spending accounts
  • 401K retirement plan with employer match
  • life insurance
  • short and long term disability insurance
  • paid time off
  • back-up care
  • adoption assistance
  • surrogacy assistance
  • reimbursement of education expenses
  • Public Service Loan Forgiveness eligibility
  • Railroad Retirement sickness and retirement benefits
  • and rail pass privileges

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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