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This role will be part of the technical team and is a critical part of the Vidalert and Vortex service and the roll out and support of products including: ANPR enforcement solutions, clean air zones, mobile enforcement vehicles and air quality monitors. The primary role of the System Configuration Consultant includes the implementation, testing, and effective troubleshooting of computer systems, electronic devices, and software applications.
Job Responsibility:
Build and maintain relationships with the other department teams to support projects for new clients and both support and knowledge transfer to our service desk team for existing clients
Create and maintain accurate technical documents and data in the company’s management system
Provide guidance to workshop technicians to prevent and resolve issues during the build process
Gathering and understanding client configuration requirements, providing guidance relating to how the kit should be configured to best meet requirements, assistance with installations and relocation configuration, completing testing and optimisation sessions taking on client feedback
Testing new releases from the development team, based on a clearly defined acceptance criteria to confirm suitability for deployment or making recommendations
Support and manage the system implementation process through planning, build, test, rollout and then hand over to support
Assisting the helpdesk team, carrying out system checks and reacting to system generated alerts or client issues to trouble shoot issues and ensure maximum system uptime
Requirements:
IT-related qualifications or working towards
Hands-on experience in system configuration, including the deployment, testing, and troubleshooting of computer systems, electronic devices, and software applications
Working knowledge of Windows and/or Linux OS
Knowledge and experience with hardware setup
Strong analytical skills and the ability to troubleshoot complex system issues, along with the capability to provide practical solutions or detailed documentation for development resolution
Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences effectively
The ability to meticulously manage and document all aspects of system configuration and testing to ensure accuracy and reliability
Strong team collaboration abilities, with experience working as a liaison between various departments and stakeholders, ensuring smooth and effective service delivery and development processes
What we offer:
Competitive annual leave allowance
Healthcare cash plan
Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel, and socialising to health & wellbeing
Cycle to work scheme
Enhanced Maternity and Paternity Package NB this is subject to eligibility