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SureView Systems (SVS) System Administrator

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M.C. Dean, Inc

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Location:
United States , Austin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Security Systems Application Specialist (Sys Admin 1) is a key member of the global technology team responsible for building and maintaining enterprise technology application systems.

Job Responsibility:

  • Programming various technology application systems by adding devices and configuring for operation
  • Collaborate closely with cross-functional teams, including other SA’s and project managers
  • Providing system support to the Integrators/Technicians in the field during deployment
  • Commissioning/testing support at the software level for the field teams
  • Monitoring operational systems for errors and alerts
  • Troubleshooting, adding, configuring, and removing various technologies related to access control, intrusion detection, emergency, video, and other security systems
  • Document daily functions and troubleshooting process to create or revise playbooks
  • Provide assistance to end users in accessing and using IT systems
  • Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls
  • document troubleshooting steps prior to completing ticket and or escalating to next level of support
  • Monitor Enterprise system status for problems such as network outages and or degraded services
  • provide initial troubleshoot notify proper Sr. Level administrators when required
  • Support daily operations to include monitoring and reviewing system logs
  • Performs root cause analysis on significant issues at appropriate level of support
  • Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology
  • Contribute to technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences

Requirements:

  • Ability to travel up to 25%
  • BS degree and 0+ Years of progressive experience or HS Diploma or Equivalent and 6+ Years of progressive experience
  • system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions
  • Demonstrated understanding of Windows patching and vulnerability remediation
  • Basic knowledge of large-scale networking, VLANS and routing
  • Requires reliable attendance at customer site during work hours required by customer
  • Requires the ability to work flexible shifts that include nights, weekends and holidays as needed
  • Requires minimum of IAT Level II certification (e.g., Security+)
  • Demonstrated background working with multidisciplinary teams
  • Demonstrated time management and organization skills to meet deadlines and quality objectives
  • Able to use MS Excel, Word, Visio, and PowerPoint
What we offer:
  • A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better
  • An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years
  • Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement
  • Open and transparent communication with senior leadership as well as local office management

Additional Information:

Job Posted:
January 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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