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Support Technologist V

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Wyoming Game and Fish Department

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Location:
United States , Evanston

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

6171.35 USD / Month
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Job Description:

This position provides advanced technical support, with very little guidance. Offering top-notch technical expertise, ensuring technical excellence, and prioritizing customer satisfaction and timeliness. The Computer Technology Support Specialist V works in a team environment to provide Tier 2 direct hardware and software support for state-issued desktops, laptops, printers, VoIP-enabled devices, and wireless mobile devices. This position works closely with lower-level technicians as a team lead to complete projects both internally and for State agencies.

Job Responsibility:

  • Provide advanced Tier 2 support as a Lead Technician with a primary focus on Tier 2 support
  • Deliver advanced assistance to customers encountering challenges beyond the Tier 1 level
  • Effectively address critical issues related to State-issued hardware devices
  • Offer specialized support for both agency-specific and Enterprise software
  • Cultivate extensive collaboration with customers, peers, management, and various stakeholders
  • Ensure the expeditious resolution of issues and the efficient delivery of services utilizing advanced ticket management skills
  • Perform comprehensive testing and diagnostic assessments on a wide range of hardware equipment
  • Collaboratively contribute to the advancement and enforcement of policies related to logging, reporting, and proactive monitoring of PC performance
  • Proactively cultivate and invest in personal and professional growth through continuous training and development initiatives
  • Perform responsibilities and tasks that go beyond the primary job functions

Requirements:

  • Bachelor's Degree (typically in Computer Technology)
  • 1-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist IV
  • OR 4-6 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist IV
  • Ability to lift 50 pounds
  • Must pass a background check

Nice to have:

  • Experience in automation and scripting skills
  • Experience in Active Directory and group policy support
  • Experience in leadership, mentoring and training roles
What we offer:
  • Comprehensive health, dental, and vision insurance
  • Paid vacation, sick leave, FMLA and holidays
  • Retirement - Pension and 457B plans
  • Flexible schedules and work-life balance options

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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