CrawlJobs Logo

Support Specialist

edtechjobs.io Logo

EdTech Jobs

Location Icon

Location:
United States

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

25.00 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

Handshake is seeking a Contract Support Specialist to provide exceptional assistance to users on their platform, focusing on troubleshooting and improving customer experiences in the growing AI economy. This role is a 6 month contract with the possibility of contract extension or conversion to our permanent Support Specialist role upon evaluation of fit for the role and company needs. You will work closely with our Support Team to provide efficient and effective support and contribute to an overall seamless experience for users. You will help unblock our users, share trends and learnings with the Support Team, and continue to improve the customer experience and our team operations. As an advocate for our career centers, students, and employer users, you’ll improve the Handshake user experience and make an impact on our mission to democratize opportunity.

Job Responsibility:

  • Support users via email and phone, resolving technical inquiries
  • Participate in team meetings
  • Contribute to administrative tasks while maintaining high service quality standards
  • Provide amazing email and phone support to Handshake customers via internal ticketing systems
  • Resolve questions, bugs, feedback, and general inquiries
  • Use app demo environments, troubleshooting tools, help center, team communication channels, and internal documentation systems to find quality answers
  • Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience
  • Be both a support specialist and an experienced consultant for users of the Handshake platform
  • Utilize internal tools to manage issues between Customer Support, Customer Success, Product, and Engineering

Requirements:

  • Experience in customer support, particularly in tech or SaaS environments
  • Strong troubleshooting skills
  • Familiarity with technical tools
  • Must be located in AZ, DC, CA, CO, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI
  • Must work Monday through Friday, 8am - 5pm Eastern time
  • Technical aptitude
  • Excellent communication skills
  • Teamwork
  • Critical thinking
  • Empathy
  • Desire to continuously learn and improve
  • Resilience
  • Results oriented and ownership
  • Passion for the problem
  • Expertise and curiosity
  • Growth mindset
  • Eagerness to contribute to diversity and inclusion
  • Based in the U.S. and is not a current student

Nice to have:

  • ZenDesk experience
  • Programming, IT, data analysis or computer science courses, major or certifications
  • EdTech or Higher Edu, customer service, leadership background, majors, courses, certifications
  • Previous experience working in an Enterprise SaaS Customer Support team at a fast-paced startup or hypergrowth tech company, or customer focused position involving technical knowledge of a company's products and services
  • Relevant experience in cross-functional communication or close partnerships with various teams (Success, Sales, Product etc)

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
EdTech Jobs - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Support Specialist

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
  • 15 credit hours in computer science or a related field
  • An equivalent combination of related experience and education may be considered
  • Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
  • The successful candidate must pass a Federal background check
  • Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
  • This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
  • Must possess and maintain a valid Arizona driver’s license with a clean record
  • Accurate color perception is required to safely work with electrical wiring
Job Responsibility
Job Responsibility
  • Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
  • Provide after-hours support to Technology team for change management, projects and system outage resolution
  • Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
  • Preventive and Corrective Maintenance
  • Install software updates, create, and deploy images on end user workstations
  • Work with vendors and contractors for issues requiring 2nd level support
  • Maintaining inventory control and conducting audits
  • Provide first level training when needed
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holiday
  • Fulltime
Read More
Arrow Right

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...
Location
Location
Honduras , San Pedro Sula or Tegucigalpa
Salary
Salary:
Not provided
crescendo.ai Logo
Crescendo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support, chatbot management or product specialist role
  • Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
  • General understanding of APIs, JSON or other technical formats for diagnosing issues
  • Hands-on experience in chatbot configuration, intent training and performance analysis
  • Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
  • Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Optimize the CX Assistant's Behavior
  • Address inquiries from customers regarding the behavior settings of the CX Assistant
  • Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
  • Implement Knowledge Base Enhancements
  • In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
  • Collaborate with Product & Engineering Teams
  • Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
  • Communicate Clearly and Consistently with Customers
  • Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
  • Maintain open communication with stakeholders, keeping them informed of the status and resolution
What we offer
What we offer
  • Remote working arrangements
  • Competitive base salary
  • Generous paid time off
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Training and professional development opportunities
  • A front-row seat to one of the fastest SaaS growth stories of the decade
  • The chance to say: “I was there from the start.”
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

Technical Support Specialist role providing professional IT support with high se...
Location
Location
Italy , Afragola, Napoli
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience as a Technical Support Specialist
  • Capacity to deal with changing business needs and priorities
  • Strong interpersonal skills with ability to build trustful relationships
  • Passion to learn on the job and keeping competence up to date
  • General knowledge of relevant technology standards, trends and innovations
  • General knowledge of IT service management, processes and toolsets
  • Basic knowledge of accounting and finance concepts related to IT asset procurement
  • Reliable approach with focus on end user and customer needs
Job Responsibility
Job Responsibility
  • Provide professional IT support with high service level
  • Lead or support on-site project implementation/deployment efforts
  • Coordinate and manage local vendors and local contact points
  • Provide 2nd level hardware and software support for end users
  • Manage lifecycle of all IT assets within defined region
  • Provide hands-on basic technical training for onsite support staff and new hires
  • Provide input on digital equipment/products risk of downtime
What we offer
What we offer
  • Inclusive work environment
  • Supportive climate regardless of age, gender, religion, sexual orientation, pregnancy and ability
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 - 40000.00 GBP / Year ▼
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years in customer support, client service, or helpdesk roles
  • At least 1 year in a tech specialist capacity
  • Preferably within education or training environments
  • Strong background in client communication
  • Excellent written communication skills
  • Fluent in Plain English
  • Strong interest in technology-enabled products
  • Strong reading comprehension
  • Ability to navigate complex requests
  • Experience managing high ticket volumes
Job Responsibility
Job Responsibility
  • Respond to support tickets via Intercom
  • Handle inquiries for apprentices, employers, and internal teams
  • Investigate user-reported issues
  • Replicate scenarios and follow troubleshooting guides
  • Accurately document findings and next steps
  • Maintain strong communication with customers
  • Address sensitive or escalated issues
  • Efficiently prioritise and manage high volume of tickets
  • Set standard for tone of voice and responsiveness
  • Deepen understanding of all product features
What we offer
What we offer
  • Dynamic environment in rapidly growing organisation
  • Team collaboration
  • Professional growth opportunities
  • Potential temp to perm position
  • Fulltime
Read More
Arrow Right

IT Tech Support Specialist

We are looking for a skilled and detail-oriented IT Tech Support specialist to j...
Location
Location
United States , Boise
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Some experience in IT support, help desk, or technical support roles
  • Proficiency in handling inbound and outbound calls to resolve technical issues
  • Strong knowledge of Microsoft Word and Excel
  • Familiarity with configuring network settings and applying security updates
  • Ability to provide application support and troubleshoot software issues
  • Excellent data entry skills with attention to detail
  • Strong problem-solving abilities and effective communication skills
  • Customer-focused approach with the ability to manage multiple tasks simultaneously
Job Responsibility
Job Responsibility
  • Provide first-level technical support by addressing inbound and outbound calls related to IT issues
  • Assist users with troubleshooting hardware, software, and network-related concerns
  • Configure network settings, install standard applications, and apply security patches as needed
  • Ensure the integration and functionality of new systems within the existing IT environment
  • Maintain accurate and detailed records of technical issues and solutions through data entry
  • Offer support for Microsoft Office applications, including Word and Excel
  • Deliver application support to ensure smooth operation and user satisfaction
  • Communicate solutions effectively to non-technical users and team members
  • Collaborate with colleagues to identify and implement improvements in IT processes
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Access to top jobs and free online training
  • Fulltime
Read More
Arrow Right

Enterprise Sales Support Specialist

Atlassian is looking for a Sales Support Specialist to provide post-sales suppor...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive background providing customer and sales support through various channels, including direct and indirect sales
  • Strong customer service background with a knack for empathy, use of positive language, attentiveness, and active listening
  • Experience creating quotes and supporting an end-to-end order management process
  • Excellent written and spoken English language communication skills with the ability to convey technical issues in non-technical terms
  • Ability to work under pressure and remain flexible to handle high volume and demands
  • Robust multitasking skills with strong attention to detail
  • Ability to identify process gaps or conflicts and propose effective solutions
  • A positive attitude
  • work with a sense of urgency
  • demonstrate timely and thorough execution
Job Responsibility
Job Responsibility
  • Provide billing, quoting, and licensing support for internal sales team and external customers
  • Demonstrate exceptional customer service skills that will delight customers
  • Learn new systems and processes to support post-sales activities for Enterprise customers
  • Work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience, including Sales, Deal Desk, and Finance
  • Be flexible enough to adjust on the fly and strive to live the value of 'Don’t #@!% the customer'
  • Identify process gaps to recommend effective solutions and process improvement ideas
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

In this role, you'll troubleshoot technical issues, maintain office hardware/sof...
Location
Location
United States , Ramsey
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in IT support or related role
  • Proficiency in Windows and Mac OS
  • Linux experience is a plus
  • Strong troubleshooting, organizational, and communication skills
  • Familiarity with network and hardware setup, including VOIP phones and peripherals
  • Ability to prioritize and manage multiple tasks effectively
Job Responsibility
Job Responsibility
  • Support employees with Microsoft Office products, video conferencing tools, and office hardware
  • Install, configure, and maintain IT equipment such as computers, phones, and printers
  • Troubleshoot and resolve technical issues on the production floor
  • Manage user accounts and permissions via Active Directory
  • Collaborate with our managed service provider on IT-related needs
  • Train staff on hardware/software use and ensure workplace efficiency
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

We are looking for a Technical Support Specialist who has experience in an end-u...
Location
Location
Salary
Salary:
26.00 - 36.00 USD / Hour
canfieldsci.com Logo
canfield scientific
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical school certificate or bachelor’s degree, preferably in support services
  • 3 years’ experience with direct customer support in a technical setting
  • Strong written and verbal communication on a technical level in a professional manner
  • Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals
  • Ability to communicate status clearly and follow through issue completion for ongoing support resolution
  • Basic understanding of network protocols such as DHCP, DNS
Job Responsibility
Job Responsibility
  • Provide direct customer support for various hardware systems to end users, which could include medical field personnel
  • Directly assist the end-users experiencing difficulty with software issues, including networking problems, and working with development and management teams when more complex issues are discovered
  • Answer and evaluate email requests for assistance from end-users experiencing problems with hardware and software
  • Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top-level customer service experience
  • Assist corporate subsidiaries and international distributor partners in troubleshooting software and hardware
What we offer
What we offer
  • Paid days off
  • Medical, dental, and vision insurance
  • May be eligible for a discretionary bonus
  • 401(k) plan with employer match (currently set at 50%)
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy