Support Specialist L3 Job at Lingaro

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Expert Level Support (L3) - Python

Location

Philippines

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

Extensive experience in Python and SQL
Strong understanding of concepts: ETL, Data Visualization, Data Modeling, Data lineage/integrity/validation/quality/clean up
Experience working with Azure environments
Experience with building, testing, and deploying process
Open to ASIA, EMEA, or NALA shift
Willing to work during weekends or holidays as needed
Strong problem-solving, analytical, and critical thinking skills
Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
Proven ability to mentor and support team members through technical leadership

Job Responsibility

Provide expert service support as L3 specialist for the service
Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders or clients as needed
Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
Timely update assigned tasks, and provide responses and solutions within the agreed team's timelines
Create problem corrective action plan proposals
Deploy bug fixes in managed applications
Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
Tasks may include incident or problem resolution, automation, change assessment, and development and implementation changes

What we offer

Stable employment
“Office as an option” model
Flexibility regarding working hours and your preferred form of contract
Comprehensive online onboarding program with a “Buddy” from day 1
Cooperation with top-tier engineers and experts
Unlimited access to the Udemy learning platform from day 1
Certificate training programs
Upskilling support
Internal Gallup Certified Strengths Coach to support your growth
Grow as we grow as a company

Client Support Specialist

As a Client Support Specialist for IT Portal Applications, you will be a key mem...

Location

Ireland , Cork

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

At least three years of experience in a similar position
Proficient in using help desk software and remote support tools
Strong skills in Microsoft Office applications
Fluent in English
Exceptional problem-solving and analytical abilities
Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and stakeholders
Capable of managing multiple tasks and prioritizing effectively
Self-motivated and a proactive team player
A true team player who can also work independently
Strong multi-tasking capabilities

Job Responsibility

Offer essential support to users via the Service Now platform
Provide expert advice and daily assistance to our business partners
Work closely with business units to collect and analyse requirements for enhancements
Engage in system upgrades and support tasks, troubleshooting and resolving technical issues in collaboration with our L2 and L3 support teams
Assess and improve existing processes for greater efficiency and effectiveness across our applications, following ITIL recommendation
Keep up-to-date with best practices, industry developments, and new technologies
Mentor and guide both internal and external users in resolving issues and implementing minor enhancements
Demonstrate leadership capabilities to effectively manage a team

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Senior Customer Support Specialist

As a Senior Customer Support Specialist, you will provide technical Level 2 supp...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years of proven, hands-on experience in a technical/IT aviation role, working directly with Airline Crew Management or Scheduling Systems and processes
Strong technical background and experience in an IT/Software support role within the aviation sector
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Adept at using and learning new software
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex Level 2 queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable, full-time employment contract
Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
Co-funding for meals and commuting
Access to the latest knowledge and technologies enabling professional development
Opportunity to work on international projects and collaborate with global teams, including occasional international travel
Private medical coverage for you and your family
Sport card
Mental health support platform
Life insurance for you and your family

Senior Customer Support Specialist

NAVBLUE is a leading services company, wholly owned by Airbus, dedicated to Flig...

Location

Poland , Gdansk

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

At least 3-5 years of proven, hands-on experience in a technical/IT aviation role, working directly with Airline Crew Management or Scheduling Systems and processes
Strong technical background and experience in an IT/Software support role within the aviation sector
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Adept at using and learning new software
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex Level 2 queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
Co-funding for meals and commuting
Access to the latest knowledge and technologies enabling professional development
Opportunity to work on international projects and collaborate with global teams, including occasional international travel
Private medical coverage for you and your family
Sport card
Mental health support platform
Life insurance for you and your family
Employee Stock Ownership Plan

Fulltime

Engineering Manager

The Engineering Manager is responsible for the efficiency and results of one or ...

Location

United States , Parsippany

Salary:

120000.00 - 160000.00 USD / Year

avisbudgetgroup

Expiration Date

Until further notice

Requirements

BS/MS degree in Computer Science or closely related field or equivalent practical experience
4+ years of experience managing engineers (mentoring staff/ principal engineers, setting technical direction, etc.)
Proven experience managing multi-disciplinary engineering teams (frontend, backend, API)
Strong expertise in: API Management (Apigee, Kong, Mulesoft, or AWS API Gateway)
AWS Cloud (EC2, Lambda, ECS, S3, CloudWatch, IAM, etc.)
Frontend: ReactJS, modern JavaScript (ES6+), REST/GraphQL integration
Backend: NodeJS, Java, Express, microservices, RESTful API design
Deep understanding of CI/CD, GitOps, and containerized deployments (Docker, Kubernetes)
Experience managing production-grade system, services that support Million calls per minute and optimizing performance and cost
Excellent communication and stakeholder management skills

Job Responsibility

Lead, mentor, and grow a team of ~20 engineers (frontend, backend, and API specialists)
Accountability for your team’s results, including velocity, quality, service monitoring, etc
Collaborate with Product Managers, Architects, and Designers to align technical goals with business outcomes
Acting as the point of contact for the L3 support, and owning the resolution
Driving the engineering hiring plan for the team, including screening and interviewing
Working within an Agile framework, with a focus on results over process
Reducing complexity both of system designs and of team communication
Coaching and code reviews for team members
Drive performance reviews, career development, and team engagement

What we offer

Paid time off
401K retirement plan with company matched contributions
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
Contribute up to $260 as a tax free benefit for public transportation or parking expenses
Employee discounts, including discounted prices on purchase of Avis / Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Fulltime

Storage Admin Specialist

The role holder is a 3rd Line IT Cloud & Infrastructure engineer, providing supp...

Location

India , Kolkata

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Proven experience of technically supporting live operations in a managed services environment
In depth knowledge of managed customer solutions
Engagement with 3rd party vendors in advanced troubleshooting and problem solving
Detailed understanding of emerging technologies across the managed services portfolio
Working in an environment that adheres to ITIL best practices (ITIL4 foundation advantageous)
Intermediate / advanced certification or equivalent experience in at least 3 of the following: Technology Architect, Midrange Storage (DCS-TA) -L3
Windows Server Operating System Management (W2008R2-Win2022) including Active Directory
Veritas NetBackup
Automation Technologies e.g. PowerShell, HashiCorp Terraform, Ansible
SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node

Job Responsibility

Provide Level 2 support for storage and backup infrastructure across enterprise environments Design assurance
Maintain existing skills in-line with BMS Service Catalogue and portfolio
Training & knowledge sharing with internal support teams
Manage and maintain NMS Data Domain, Corporate Data Domain, and Powerscale Storage Appliances
Administer Media Servers, NMS Tape Library, and Corporate Tape Library Solutions
Share technical knowledge across BMS through Continuous Improvement processes and coaching
Configure and troubleshoot Veritas NetBackup for backup and restore operations
Good understanding of Datacenter management activities is mandatory
Deep understanding of Security - Firewall port analysis
Excellent working knowledge in mitigating the vulnerabilities

Fulltime

New

Enterprise Resource Planning Specialist

The Enterprise Resource Planning Specialist will play a crucial role in supporti...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a relevant field
Strong background in network mediation
Good knowledge in Telecom domain
Ability to support / monitor Mediation Zone platform
Skills in Digital Route Mediation Zone, Shell Scripting, SQL, Linux / Unix
Knowledge of interfacing with HTTP, RADIUS, packet gateway, core networks, WiFi and network probes
Knowledge of Java, PostgresSQL DB

Job Responsibility

Implement the changes as instructed in the deployment / support document
Help with ROTA Support as needed
Ensure all the critical Workflows and status were closely monitored and reach out to respective upstream / downstream for any issues
Write automation scripts as required
Backtrack the MZ archives and update any queries from Downstream systems regarding the data that is being sent through Mediation Zone
Help Mediation Level 3 team by providing necessary information and details as requested for any development work that is going on
Work with L3 in resolving any issues encountered during Deployment
Study and understand various functionality and touchpoints of the mediation platform and document the AS-IS architecture
Develop mediation migration strategy into online, offline mediation
Define suitable deployment configuration strategy

Support Specialist L3

Lingaro

Location:
India

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 05, 2026

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Job Posted:
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