Support Services Program Manager / Specialist Job at Triwave Solutions

Sales Support Specialist

The Sales Support Specialist is an ongoing customer liaison for our managed serv...

Location

United States , Glastonbury

Salary:

Not provided

Kelser

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a customer-facing sales support role
Excellent written, verbal communication, and documentation skills
Demonstrated organizational skills and proven analytical, planning, problem-solving and decision-making skills
Interest in the challenge, excitement, and responsibility of a fast-paced, growth environment
Excellent communication and customer service skills
Strong work ethic, reliability and ability to work independently and meet strict deadlines
Ability to multi-task and adapt to shifting priorities, demands and tight timelines
Ability to work autonomously with minimal direction and collaboratively as part of a team

Job Responsibility

Direct and manage projects from beginning to end, for managed services clients
Manage documentation records for customer engagements, including Statements of Work, Managed Services Provider Agreements, and Change Orders
Manage product intake for coordination and installation for the customer
Define project scope, goals and deliverables that support business goals in collaboration with senior management and appropriate stakeholders
Proactively manage changes in project scope, identify potential issues, and devise contingency plans
Develop full-scale project plans and track timelines, milestones and deliverables using provided tools
Set, manage, and communicate project expectations in a timely and concise way with team members and the client
Promote Kelser services, products, and partnerships
Track and manage contacts and opportunities within CRM
Attend trainings and certification programs as required

What we offer

Medical/Dental/Eye Care Insurance
Flexible Paid Time Off
Hybrid Work Schedule
401(k)
Profit-Sharing
Short Term/Long Term Disability Insurance
Life Insurance
Paid Holidays
Employee Purchase Program
Free Coffee

Fulltime

Inside Sales Support Specialist

This position combines customer service, estimating, project coordination, and m...

Location

United States , Fond du Lac

Salary:

20.00 - 26.00 USD / Hour

Signarama Alexandria

Expiration Date

Until further notice

Requirements

Customer service, estimating, purchasing, or project coordination experience (sign industry a plus)
Strong communication and organizational skills with attention to detail
Proficient in Microsoft Office
willing to learn Signarama specific CRM and POS software programs
Ability to multitask and thrive in a fast-paced environment
Positive, team-oriented attitude and commitment to customer satisfaction

Job Responsibility

Greet walk-in customers, answer phones, and respond to inquiries promptly and professionally
Prepare and deliver accurate sign and graphics estimates
Support outside sales staff with vendor quotes and purchasing for outsourced products
Coordinate project details with design, production, and installation teams
Manage permits, schedules, and customer communications throughout the project
Oversee quality control to ensure every job meets Signarama standards
Assist with marketing efforts including project photos, videos, and social media ideas
Maintain an organized, professional front office environment

What we offer

401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Competitive pay and paid time off
Short-term disability and life insurance (company paid)
401(k) with company match after one year
Paid holidays

Fulltime

Senior Manager, Enterprise & Strategic Support

As the Senior Manager, Enterprise Support, you will own the support experience f...

Location

United States , Denver; Nashville

Salary:

132000.00 - 182000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in customer support leadership roles
At least 3 years focused on enterprise B2B customers
Direct management experience leading teams of 10-20+ support professionals in high-growth environments
Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
Proven track record of successfully managing high-stakes customer escalations and executive-level communications
Enterprise B2B SaaS experience with complex, technical products (Required)
Experience in HR tech, compliance, or background screening industries (Preferred)
Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
Experience building support processes, playbooks, and systems that scale with growth

Job Responsibility

Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
A relocation stipend may be available for those willing to relocate to a Checkr hub location

Fulltime

Practice Support Manager

As a Support Manager, you will lead a technical support team to ensure the seaml...

Location

United States

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

4+ years of experience as a Technical Support Manager in a healthcare or technology setting
Strong leadership and communication skills, with an ability to collaborate and negotiate effectively with cross-functional partners
Experience leading a team and managing team performance
Demonstrated experience in a technical operations role with a deep understanding of Incident Management frameworks (e.g., ITIL)
Proven ability to define, implement, and manage SLAs
Hands-on experience with enterprise monitoring and alerting systems (e.g., Datadog, PagerDuty)
Experience creating and maintaining operational runbooks and documentation
Competency in healthcare data standards (e.g., HL7 SIU/ADT, HIPAA X12 837, or CCDA)
Proficiency in constructing new and complex SQL queries for troubleshooting and analysis
Proven experience using Python, AWS CLI, and Bash

Job Responsibility

Lead and Develop Support Team: Manage a team of Support Analysts and Specialists, overseeing their daily activities and promoting their professional development
Drive Performance and Accountability: Monitor Key Performance Indicators (KPIs) for the team, offering regular feedback and coaching to ensure continuous improvement and accountability
Foster Talent and Collaboration: Onboard, train, and mentor new and existing team members to cultivate a high-performing, cohesive, and collaborative team environment
Optimize Team Operations: Develop and implement tools to effectively monitor and manage team capacity and performance, ensuring optimal resource allocation and productivity
Monitor SLAs: Oversee Service Level Agreements (SLAs) for troubleshooting issues, ensuring alignment with daily operational practices and standards
Own Incident Management Lifecycle: Manage the complete life cycle of incident management, from initial alert through resolution and post-mortem analysis, guaranteeing timely remediation and transparent communication with all stakeholders, including practice teams
Develop and Operationalize Runbooks: Create and maintain detailed runbooks for recurring issues and establish standard operating procedures to promote consistent and efficient incident response
Optimize Monitoring Systems: Utilize and refine monitoring tools such as Datadog and PagerDuty to proactively detect and mitigate potential issues before they impact our operations
Lead High-Priority Incident Resolution: Facilitate high-priority incident resolution calls, guiding cross-functional teams in swiftly addressing and resolving issues
Serve as a Point of Escalation: Act as the escalation point for the support team, addressing complex technical issues that require in-depth knowledge of our applications, Tableau, and data interfaces

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Temporary Support Specialist I, Eligibility

The Support Specialist, Eligibility reports directly to the Manager, Paratransit...

Location

United States , McLean

Salary:

Not provided

22nd Century Technologies

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Three (3) years of transit/Paratransit customer service or Social Service experience required
One (1) year of data entry experience
Experience working with diverse cultures, socio-economic populations, and persons with disability
Working knowledge of ADA Paratransit Regulations, and medical/disability terminology
Skill with computers and computer databases
Ability to organize data, access application data and apply program per program rules
Excellent oral, written, and interpersonal communication skills
Skill in researching and collecting information

Job Responsibility

Receive and respond to public inquiries regarding Paratransit eligibilities and services
Responsible for client files (physical & computer)
create and maintain files as necessary
Assist in contacting healthcare professionals to obtain necessary supplemental information related to the client’s condition or status
Coordinate activities necessary for the client re-certification process, working closely with team members
Responsible for providing professional, courteous, and efficient customer service related to ADA, Paratransit Eligibility, and various Capital Metro programs and services through in-person, phone, and electronic media interactions
Receive and process temporary requests for service for visitors with disabilities per ADA regulations
Provide monthly reports, information on applications, and re-certification activities
Coordinate research, service change adjustments, mailouts, and other projects as assigned
Support the eligibility team in conducting “in-person” eligibility assessments on a case-by-case basis, including re-certifications

IT Support Specialist

We are seeking an IT Support Specialist to join our team in Hartsdale, New York....

Location

United States , Hartsdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a similar role
Proficient in Desktop Support
Familiarity with Student Information Systems
Experience in handling Audio Video equipment
Excellent problem-solving skills
Ability to communicate technical information to non-technical staff
Strong knowledge of network security practices and anti-virus programs
Ability to work independently and in a team
Excellent customer service skills
Bachelor’s degree in Information Technology or related field preferred

Job Responsibility

Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries
Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues
Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity
Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations
Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management
Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Fulltime

Channel Services Sales Specialist

Serves as a trusted adviser to the Partner and develops a mutually beneficial re...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree
Typically 8-12 years of selling experience at end-user account or partner level
Experience selling to partners in a complex environment
Experience as successful account/business manager, enterprise product service selling

Job Responsibility

Develops deep knowledge of partner priorities, industry trends, IT landscape, IT investment strategy, HPE priorities, and HPE Technology and communicates value of the service portfolios and solutions to better differentiate HPE from competitors
Drives revenue and growth across Storage, Compute and services categories
Develops HPE sales and Share of Wallet (SoW) within assigned partners
Drives Partners to develop new logo especially in un-attended business (MM-SMB)
Ensures partners meet Program criteria and drives partners to the next Partner Ready status where relevant
Increases partners’ competencies by providing training on tools & solutions
Communicates relevant HPE events and maximizes partners’ attendance as an opportunity to develop new skills and business outcomes
Plans and monitors partner sales campaigns and follow-up
Monitors sales performance (pipeline, top deals) to materialize business growth
Supports partners on Pricing escalation, Deal registration, Portal & tool issues

What we offer

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
Specific programs catered to helping you reach any career goals
Flexibility to manage work and personal needs
Unconditional inclusion

Fulltime

Customer Support Specialist

Are you ready to transform the way businesses pay and get paid? Bottomline is a ...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Proficient in Paymode-X product
Customer service and communication skills including business writing
Software and environment trouble-shooting and diagnostic skills
Solid understanding of basic computer functions and ability to teach/train users
Experience supporting software as a service
Proven ability to communicate effectively via printed material and on the telephone
Strong oral and written communications skills
Excellent organizational, problem solving and communications skills
The ability to work independently and balance multiple priorities
Team player, resourceful, flexible

Job Responsibility

Total accountability for a positive customer experience
Achieves and maintains proficiency with the capabilities of Bottomline's software as a service applications as well as corresponding system and software changes
Remaining available to receive calls - at desk and logged in to phone system (handles average 30-40 inbound calls, 20 emails daily)
Documents call transactions, processes and methodologies used to diagnose and resolve the customer's issues within the appropriate CRM tool
Manage and maintain timelines for issue resolution
Has ability to develop and maintain customer relationships
Documents software defects and works with internal departments to escalate or resolve
Assists with identifying root cause of problems
manages and resolves issues in a constantly changing environment
Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships

Support Services Program Manager / Specialist

Triwave Solutions

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 12, 2026

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Triwave Solutions

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Job Posted:January 12, 2026

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Job Posted:
January 12, 2026