Support Quality Assurance Specialist, Snappr

Snappr

Location:
Philippines, Metro Manila

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Support Quality Assurance Specialist at Snappr, you will perform quality audits, identify areas for improvement, analyze trends and root causes of errors, and provide feedback on agent performance to elevate the operational team's impact. You will contribute to Snappr's explosive growth by optimizing processes, driving efficiency, and leveraging Lean Six Sigma methodologies.

Job Responsibility:

monitor communications across email, phone, chat and any other future support channels to identify areas for improvement
provide quality intelligence to help managers optimize support logic
provide insights to the training team to bridge the knowledge gap
report on weekly quality metrics
identify root causes and improvement opportunities in training, process and policies
lead and facilitate process improvement initiatives using Lean Six Sigma or similar methodologies to reduce inefficiencies and improve key performance indicators (KPIs)
hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

Requirements:

bilingual proficiency in written and spoken English
at least 2 years of experience in quality assurance
great spreadsheet skills to analyze data and manage projects
Lean Six Sigma Certification (at least yellow belt) or Kaizen Certification
a 'let's get it done' mindset
the ability to balance attention to detail with swift execution

What we offer:

competitive Salary
Php 1.5-2K/month transportation allowance
day 1 HMO (w/ 2 free dependents)
meals provided daily + free coffee and snacks ☕
20 days of paid time off!
company Equity
great workspace in Ortigas CBD

Additional Information:

Job Posted:
August 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Support Quality Assurance Specialist