Support Engineer

• Handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
• Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
• Managing assets in CMDB
• Managing Service Point service mailbox
• Follow-up tickets in ticketing system
• Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s,…)
• Tech swaps (laptops)
• On-/offboarding new starters & leavers
• Meeting Room Support

• Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
• 1 - 3 years of experience in providing first-line and/or second-line IT support
• Strong experience with/in Intune, ServiceNow, Active Directory, Teams, SharePoint, O365 products, etc.
• Good soft skills (empathy, team spirit & good communication skills)
• Be a good & reliable team member
• Pro-active approach
• Customer first mindset
• Be flexible to support other colleagues in case of sickness/leave
• English, Dutch are required, French is a big plus

French language skills

• A company car or mobility budget
• Laptop, phone & phone subscription
• A competitive salary and indefinite contract
• Insurance coverage, meal vouchers, eco-cheques, and more
• Continuous learning opportunities through the Sopra Steria Academy to support your career development