CrawlJobs Logo

Support Engineer

aiven.io Logo

Aiven Deutschland GmbH

Location Icon

Location:
United States , Austin

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open source databases, search, streaming, and application infrastructure easily accessible to everyone. Right now, we’re looking for a Support Engineer to join our team who shares our passion for forward-thinking and innovative approaches.

Job Responsibility:

  • Deliver exceptional customer service within SLAs
  • Develop deep expertise in our Aiven Platform and Aiven Services
  • Apply your experience with open-source databases and technologies
  • Troubleshoot complex issues, especially in Linux environments, public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups
  • Identify trends in customer feedback, report and suggest improvements
  • Help evolve and develop our support processes and tooling
  • Create and refine Runbooks and Playbooks from previously encountered issues, streamlining future resolution processes and fostering knowledge sharing
  • Research and report product malfunctions in order to expedite the resolution process ensuring optimal customer outcomes
  • Collaborate with cross-functional teams, including Documentation, Product, Sales, and Engineering
  • Engage with customers and teams via various channels, working collaboratively via ticketing system, email, chat and occasionally by phone or remote sessions to diagnose and resolve customer issues
  • Mentor and be mentored, sharing your knowledge and experience to help them grow and succeed

Requirements:

  • 4-7 years of experience working as Support Engineer/Testing/Specialist at a SaaS or software company
  • Experience with open-source databases and technologies such as PostgreSQL, MySQL, Redis, and/or other technologies like Kafka, OpenSearch, Cassandra, and Grafana
  • Strong Linux and Networking skills as an administrator or Support Engineer
  • Excellent communication skills, with the ability to connect with users, adjust the tone and deliver personalized support
  • Critical thinking that prioritizes client needs and perspectives
  • Strong written and verbal communication skills, with the ability to clearly articulate root cause analysis to diverse stakeholders
  • Knowledge of distributed systems, and the ability to read and write SQL
  • Previous use of Zendesk, Slack, ServiceCloud, Google, Jira, Zendesk, Intercom, and/or Github
  • Experience in public clouds (AWS, Google, Azure) across compute, storage, networking, and security
  • A take charge attitude, technically curious, detail-driven, yet goal-oriented and focused on delivering results
  • The ability to participate in a weekend on-call rotation

Nice to have:

  • Experience as a developer or Support engineer with at least one of the following products: Apache Kafka, PostgreSQL, MySQL, Opensearch and/or Elasticsearch
  • 1+ years of experience as a developer, site reliability engineer, or devops engineer
  • Open source contributions (code, bug reports, community support, documentation)
What we offer:
  • Participate in Aiven’s equity plan
  • Hybrid work policy
  • Get the equipment you need to set yourself up for success
  • Real employer support (use one of our learning platforms, annual learning budget, and more)
  • Holistic wellbeing support through our global Employee Assistance Program
  • Extensive Occupational Health Care, Dental Care, as well as sports, culture, massage, commute and lunch benefits
  • Finnish Language lessons
  • Monthly office breakfast
  • Statutory accident insurance

Additional Information:

Job Posted:
December 16, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Aiven Deutschland GmbH - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Support Engineer

Process Engineer – Engineering Support

We are looking for a multiple Engineering resources to join our Life Sciences te...
Location
Location
United States
Salary
Salary:
Not provided
amts.com Logo
AM Technical Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years’ of experience working within a GMP or highly regulated engineering environment
  • Ability to work independently on projects with applicable client stakeholders in Validation, Quality, Manufacturing, Maintenance, and other relevant personnel
  • Strongly motivated, well-organized, and shows professional initiative
  • Takes ownership of assignments, can work both independently and as part of the team
  • Ability to work in a fast-paced and challenging environment
  • Excellent organization skills with the ability to manage multiple tasks simultaneously
  • Bachelors Degree in Mechanical or Chemical Engineering or related field experience
Job Responsibility
Job Responsibility
  • Operational support for GMP manufacturing sites
  • Supporting/troubleshooting equipment
  • Ownership of small projects and quality systems
  • Familiarity of Manufacturing Systems Lifecycle approach
  • Must be familiar with CAPAs, deviations, and change control protocols
Read More
Arrow Right

Customer Support Engineer

Technical Support Engineer / Customer Support Engineer role for someone with exp...
Location
Location
United Kingdom , Leicester
Salary
Salary:
40000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in a technical discipline - Mechanical Engineering preferred
  • Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
  • Excellent interpersonal skills with ability to communicate complex information effectively
  • Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
  • Ability to read and interpret technical documentation
  • A proactive, team-oriented approach with a can-do attitude
  • Knowledge of ISO 9001 standards and product liability is beneficial
  • Willingness to travel when required
Job Responsibility
Job Responsibility
  • Build and manage strong, long-term relationships with both procurement and technical stakeholders
  • Act as the key link between customers and internal teams, representing customer needs throughout the business
  • Provide technical guidance, support, and solutions to internal and external stakeholders
  • Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
  • Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
  • Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
  • Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
  • Contribute to product innovation and continuous optimisation
What we offer
What we offer
  • Competitive Salary + Benefits
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Technical Support Engineer role in fast-paced, high-performance environment wher...
Location
Location
United Kingdom , Leicester
Salary
Salary:
40000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in a technical discipline - Mechanical Engineering preferred
  • Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
  • Excellent interpersonal skills with ability to communicate complex information effectively
  • Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
  • Ability to read and interpret technical documentation
  • Proactive, team-oriented approach with can-do attitude
  • Knowledge of ISO 9001 standards and product liability is beneficial
  • Willingness to travel when required
Job Responsibility
Job Responsibility
  • Build and manage strong, long-term relationships with both procurement and technical stakeholders
  • Act as key link between customers and internal teams, representing customer needs throughout the business
  • Provide technical guidance, support, and solutions to internal and external stakeholders
  • Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
  • Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
  • Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
  • Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
  • Contribute to product innovation and continuous optimisation
What we offer
What we offer
  • Competitive Salary + Benefits
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Provide voice-based support to international/domestic customers over the phone (...
Location
Location
India , Chennai; Salem; Coimbatore; Tirunelveli; Madurai
Salary
Salary:
Not provided
manageengine.com Logo
ManageEngine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound)
  • Build a rapport with customers with clear and confident communication
  • Focus on customer satisfaction and first-time-resolution
  • Engage with the technical team to provide faster resolutions to technical issues
  • Work closely with the technical content team to identify gaps in the help module
  • Should be willing to work night shifts
  • Fulltime
Read More
Arrow Right

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...
Location
Location
United States , Chicago
Salary
Salary:
155000.00 - 185000.00 USD / Year
clearstreet.io Logo
Clear Street
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–8 years of experience in application support
  • At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
  • Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
  • Hands-on experience with Kubernetes and Docker for deployment troubleshooting
  • Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
  • Experience with ticketing systems (e.g., Jira)
  • Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
  • Proven ability to lead and motivate a support team
  • Strong decision-making and problem-solving skills in high-pressure environments
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
  • Manage a team of application support analysts, providing mentorship, training, and performance evaluations
  • Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
  • Lead complex configuration tasks, such as system integrations, and custom module deployments
  • Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
  • Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
  • Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
  • Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
  • Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
  • Contribute to the roadmap for support operations, aligning with business goals and client needs
What we offer
What we offer
  • Competitive compensation packages
  • Company equity
  • 401k matching
  • Gender neutral parental leave
  • Full medical, dental and vision insurance
  • Lunch stipends
  • Fully stocked kitchens
  • Happy hours
  • Fulltime
Read More
Arrow Right

Network Support Engineer

Network Support Engineer role supporting major manufacturing companies in Korea....
Location
Location
South Korea , Seoul
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in any major
  • More than 5 years job experience in IP networks industry
  • More than intermediate level of ENGLISH in reading and writing
Job Responsibility
Job Responsibility
  • Troubleshoot and resolve technical issues related to networking solutions and services
  • Provide technical support and guidance to customers
  • Conduct technical presentations and product demonstrations for clients and internal stakeholders
  • Test and validate new solutions, equipment, and configurations
  • Deliver technical suggestions and recommendations tailored to customer needs
  • Collaborate with cross-functional teams to provide technical insights and improve service delivery
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Fulltime
Read More
Arrow Right

IT Support Engineer

社名非公開 職種 その他　技術系（IT・Web・通信系） 業務内容 International Environment
Location
Location
Japan , Tokyo
Salary
Salary:
4000000.00 - 5000000.00 JPY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
February 22, 2027
Flip Icon
Requirements
Requirements
  • IT Desktop / Laptop support
  • 5+ experience in IT Support Desk systems (Service desk or On-site IT Support)
  • Prior experience working with outsourced and offshore teams
Job Responsibility
Job Responsibility
  • International Environment
What we offer
What we offer
  • 健康保険,厚生年金保険,介護保険,雇用保険
  • 日曜日,土曜日,祝日
  • Fulltime
Read More
Arrow Right

Customer Support Engineer

At Prodrive we believe there’s no limit to what can be achieved when the brighte...
Location
Location
United Kingdom , Banbury
Salary
Salary:
Not provided
prodrive.com Logo
Prodrive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in either Motorsport, Mechanical or Electrical Engineering
  • Previous experience in either GT3/GT4, Touring Cars or Single Seaters
  • Experience working with Cosworth and Bosch electronic systems
  • Knowledge of CAN protocol and engine calibration
Job Responsibility
Job Responsibility
  • Provide engineering support to customers on events and tests as required
  • Ensure efficient operation of the car and engine by the customer
  • Ensure all car electrical and data systems are configured with the latest software and calibration releases and maintained whilst on event
  • Provide technical input to the customer to assist with car setup and operation
  • Advise the customer to ensure their parts requirement is sufficient to achieve their objectives and advise customer of technical and parts updates
  • Collate and analyse data, perform health checks and record KPI’s
  • Prepare post event report and analysis. Ensure all data is uploaded to AMR and customer access points
  • Provide remote support to customers globally as required
  • Significant international travel is a significant part of this role
What we offer
What we offer
  • 25 days holiday (which increases with long service) with an opportunity to purchase up to 15 extra days
  • Training opportunities for continuing professional development
  • Onsite subsidised staff restaurant
  • Car and pension salary sacrifice schemes
  • Cyclescheme
  • Exercise classes
  • Paid time off for volunteering
  • Consultations with our Fit 4 Life expert
  • Social events throughout the year
  • Exclusive company discounts
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy