Support Engineer, Sopra Steria

Support Engineer

Sopra Steria

Location:
Belgium, Leuven

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application. You will perform a variety of tasks including hardware checks, managing assets, follow-up tickets in the ticketing system, and providing support for new starters and leavers. You will also take part in troubleshooting software and hardware issues and be available for other duties like back office tasks or meeting room support.

Job Responsibility:

Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
Managing assets in CMDB
Managing Service Point service mailbox (on rotation)
Follow-up tickets in ticketing system (Service Now)
Support of the New Starter & Leaver Service
Staffing of a physical service desk
Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s)
Afternoon duties – Backoffice
Config check of laptops for New Starters
Tech swaps (laptops)
On-/offboarding new starters & leavers
Meeting Room Support (back-up)
Transport of IT material between the different offices sites

Requirements:

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
1 - 4 years of experience in providing first-line and/or second-line IT support
Strong experience with applications such as: Intune, ServiceNow, O365, etc.
Good soft skills (empathy, team spirit & good communication skills)
Be a good & reliable team member
Pro-active approach
Customer first mindset
Be flexible to support other colleagues in case of sickness/leave
English, Dutch and French are required

What we offer:

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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