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Support Engineer

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ITV

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Location:
United Kingdom , Leeds

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Category:
Media

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Contract Type:
Employment contract

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Salary:

35000.00 - 45000.00 GBP / Year
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Job Description:

The Emmerdale technical team delivers comprehensive first and second-line support across studio, post-production, and location environments. From rigging and maintenance to covering key engineering roles, they ensure seamless operations while driving innovation through design and future-facing cloud and IP strategies. The purpose of this role is to deliver comprehensive first and second-line technical support across studio, post-production, and location environments, managing the full production lifecycle.

Job Responsibility:

  • Deliver comprehensive first and second-line technical support across studio, post-production, and location environments, managing the full production lifecycle
  • Ensure operational continuity by providing cover for the Production Applications Lead, Technical Manager, and Vision Engineer roles
  • Prioritise safety through risk assessments and managing workshop logistics like stock control and spare parts
  • Liaise with suppliers and internal departments such as ProVision
  • Conduct technical quality assessments of master material and production improvement through project work
  • Work outside office hours and/or being contactable when necessary
  • Work long days likely to include evenings, weekends and public holidays
  • Accommodate short notice changes to work schedules
  • Provide short notice cover for work colleagues
  • Work across multiple locations or departments within a day

Requirements:

  • Demonstrable experience with the technical requirements of studio & post production
  • HND/degree or equivalent (or currently studying) in a relevant subject
  • A working knowledge of Broadcast engineering systems used throughout the production chain is essential
  • Applied experience of Post Production systems
  • Cloud workflow deployment experience
  • AI prompting, analysis and risk interpretation knowledge
  • Effective communication, interpersonal and influencing skills, with an ability to build successful working relationships at all levels
  • Must be able to work as part of a team
  • An ability to assess accurately the likely time taken to resolve a fault or breakdown so production staff & clients can be advised correctly
  • Ability and flexibility to adapt to an ever-changing environment
  • Ability to assess the quality of video colourimetry and audio signals
  • Commitment to good working practices ensuring no compromise of standards or quality of work
  • Resilience and the ability to work under pressure
  • IT skills, involving networking broadcast equipment, understanding of time addressable media, low latency networking, IP standards e.g. SMPTE ST2110, AES67 and simplified software based control systems e.g. VSM
  • An excellent understanding of Health & Safety in the workplace
  • Influencing and persuading skills

Nice to have:

  • Analytical thinking: The ability to think clearly, logically and objectively in all situations
  • To analyse and resolve work related problems in an effective way
  • Able to maintain a high degree of concentration and attention to detail
  • Rapid response: An ability to focus quickly on the requirements of the situation
  • Resolving problems and remaining calm under extreme external pressures
  • Making rapid accurate assessments and decisions along with identifying critical issues
  • Technical skills: To maintain up to date knowledge of technical developments across all technology areas of the business
  • To add to the Company’s technical knowledge and skills base to aid delivery improvements
  • Service excellence: To recognise and embrace customer needs and identify ways of adding value
  • To consistently achieve and exceed required delivery standards and customer expectations
What we offer:
  • Flexible working with a range of options
  • Generous holiday allowance, plus you can buy more
  • Annual bonus opportunity
  • Competitive pension contribution
  • Save as you earn - with an opportunity to buy ITV shares
  • Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Additional Information:

Job Posted:
January 12, 2026

Expiration:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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