Support Engineer - 2nd Line Job at Preservica (Abingdon)

Application Support Engineer

As an application support engineer, you are responsible for resolving applicatio...

Location

Belgium , Turnhout

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

You have a degree in IT
You have 2 - 3 years of experience in IT Support / Application Support
You have broad (all-round) IT skills and you learn new applications quickly
You are able to explain complex ideas to people with limited technical knowledge
You are familiar with GxP and ITIL Frameworks
You have a good knowledge of computing systems within an organization
You have strong analytical skills and learn quickly
You have a passion for customer experience
You can work independently as well as in a team
Experience with custom-made applications is a plus

Job Responsibility

Deliver onsite IT support for production and lab systems
Troubleshoot hardware and network issues
Support and implement label printers and analytical devices together with external vendors
Provide 2nd and 3rd line application and end-user support
Work according to GxP guidelines and ITIL principles
Contribute to building and maintaining a knowledge base to ensure knowledge sharing and long-term supportability
Play a proactive role in optimizing processes and ensuring compliance

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

Application support engineer

Application Support Engineer will focus and act as IT Systems engineer for exist...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

University degree or equivalent working experience
Being familiar with ITIL / Agile fundations
Windows Server – 2008/2012R2 – administration and configuration
IIS – administration and configuration
Networks – troubleshooting, basic knowledge of protocols, firewalls, routing, loadbalancing
Linux basics
MS SQL basics

Job Responsibility

Quality Assurance in production environment both classical data center and cloud environment
Conduct maintenance server/services restarts in compliance with established change processes
Troubleshoot and resolve integration issues, including bug fixing (SOA / Kubernetes)
Troubleshoot and resolving incidents (2nd line) including on call support for critical incidents
Conducting root cause analysis and problem management
Taking care of IT relevant support processes and documentation
Contribution in IT security design of applications and their ecosystems
Taking over new applications from projects and bringing them into operations

What we offer

Contract of employment
Annual bonus
Private medical care
Cafeteria Platform/Multisport
English lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office

Fulltime

EUV Upgrade Install and Relocation Engineer

Executes system Upgrade & Installations and Relocations and provides technical s...

Location

Taiwan , Kaohsiung

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Flexibility and openness to accommodate various work settings, locations and interactions/collaborations with different colleagues
Experienced UIR Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
Experienced in technical industry is required and/or semiconductor industry experience preferred
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software
Requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.)
Qualified candidates must be legally authorized to access such controlled technology prior to beginning work

Job Responsibility

Problem analysis and approach: gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others
Problem handovers and routing: handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports)
Installation: install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
Upgrade: execute hardware installation and perform system setup/recovery for upgrade packages as well as support locally owned field swaps by working according to an up-to-date plan and following the sequence
Provide feedback during execution in order to improve cycle time and performance
Procedures: based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure
Process Optimization: signal gaps and improvement opportunities and reports it to the relevant stakeholders
Training / advice: explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
Knowledge build-up and transfer: maintain and broaden own knowledge, shares best known methods within the work group
Coaching: provide appropriate support and assistance to less experienced engineers on first tasks

New

2nd Line IT Helpdesk Support Engineer

This role sits within our IT team providing advanced technical support and act a...

Location

United Kingdom , Waltham Abbey

Salary:

28000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Solid experience in a 2nd Line / Desktop Support environment with competent troubleshooting ability
Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint
Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)
Excellent analytical skills with the ability to work independently, prioritise effectively, and perform under pressure

Job Responsibility

Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business‑critical applications
Troubleshoot escalated issues, diagnose root causes, and drive long‑term fixes while working closely with an MSP when required
Manage incidents and service requests within SLA, providing clear updates and ensuring high‑quality documentation
Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments
Maintain and support retail systems and specialised software used across the business
Contribute to IT projects such as system rollouts, upgrades, hardware refreshes, and new store openings
Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations
Provide excellent customer service, communicating clearly with users at all levels and mentoring 1st Line colleagues

What we offer

iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits
Retail Trust membership – counselling, wellbeing and financial support for the retail industry
Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)
30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too
Additional paid leave for your wedding, new pet coming home and your birthday off
Enhanced maternity / paternity leave
Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more

Fulltime

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...

Location

United Kingdom , York

Salary:

40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

4+ years’ experience in an MSP or IT services environment
Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
Strong understanding of ITIL principles and service delivery best practices
Excellent communication skills, able to bridge technical and business conversations
Proactive, customer-focused, and capable of managing multiple stakeholders
Comfortable working in a hybrid environment and adapting to a growing team

Job Responsibility

Serve as the primary point of contact for a portfolio of managed service clients
Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
Lead service reviews, onboarding sessions, and client feedback meetings
Translate complex technical services into business-friendly language for stakeholders at all levels
Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
Collaborate with internal teams to enhance service delivery processes and standards

What we offer

Hybrid working with flexibility to balance office and remote days
Opportunity to step into a customer-facing service delivery role without losing technical involvement
Career progression in a growing, innovative MSP
Supportive, people-focused culture emphasising training, mentorship, and professional development
Exposure to a diverse client base and challenging IT environments

Fulltime

2nd Line IT Field Support Engineer

Imagine yourself in a role where your professional growth and creativity are cha...

Location

United Kingdom , London

Salary:

40000.00 - 42000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
3+ years working for an MSP previously is desirable
2nd Line support of Microsoft infrastructure software and application suites
Competency with mainstream Apple Mac infrastructure software and application suites
MS Certificates are preferred
Familiarisation working according to industry best practice, such as ITIL service strategy
Enthusiasm for furthering career in technical support and delivery
Ability to communicate at all company structure levels
Ability to work autonomously and deliver effective outcomes without supervision

Job Responsibility

Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk
Logging detailed and accurate information into the case management system
Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs
Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high
Walking the floor daily to ensure users have an approachable and accessible IT Support presence
Proactively checking Audio Visual rooms at the beginning and throughout the day
Running regular drop-in sessions where users can come to request assistance or training
Building and configuring desktop systems and mobile devices
Fixing hardware faults and installing upgrades to hardware

What we offer

A comprehensive Private Healthcare and Cash Plan
Pension and life assurance
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance (25 days pa)
Complimentary daily breakfasts in the office

Fulltime

3rd Line Network Security Engineer

To manage and own support tickets in relation to existing customer services; To ...

Location

India , Ahmedabad

Salary:

Not provided

iConsultera

Expiration Date

Until further notice

Requirements

Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
In-depth knowledge of configuring and troubleshooting network security devices/protocols
Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
Advanced knowledge of layer 2 and 3 protocols
Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs
Strong knowledge of OSPF and BGP in an ISP environment
Proficient in packet capture and interpretation
Familiarity with Cloud products such as Azure / Amazon AWS
Experience working within a Managed Service Provider Environment
Minimum Basic experience with network automation/programming such as Ansible/Python

Job Responsibility

Regular communication verbally and written with existing customers
Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
To take ownership and effectively manage support tickets for incidents, changes, and service requests
To plan and complete projects as assigned to you by the Head of 3rd Line Network Support
Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
DR/Failover Testing
To provide support and mentoring to 2nd Line engineers
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

Senior Workplace Engineer

Whitehall Resources are currently looking for a Senior Workplace Engineer. You w...

Location

United Kingdom , West Yorkshire

Salary:

Not provided

Whitehall Resources Ltd

Expiration Date

Until further notice

Requirements

Senior Modern Workplace Engineers are responsible for the design, development, implementation, ongoing support and maintenance of SPWs Microsoft 365, Azure and limited on premise infrastructure (networking, printing and meeting rooms) and associated systems.
The Senior Modern Workplace engineer will also be responsible contributing to the teams capability to provide subject matter expert services and guidance to other teams across the business and helping to mentor junior members of the IT Support team.
Interfacing with colleagues from across the business, the Senior Modern Workplace Engineer will be able to discuss technical initiatives and act as a representative for the Modern Workplace Engineering team.
Additionally, they must possess strong communication skills and the ability to assist in translating business requirements into technical solutions.
The successful candidate will possess a strong background and experience of designing, building, managing and troubleshooting infrastructure, cloud based solutions and SaaS applications whilst applying an in depth understanding of best practices and best security practices.
As well as a mix of experience and skills in the following areas: Collaboration & Unified Comms (Voice, Video, SharePoint, Email)
MS365 Product Suite (Previously Office 365 Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business)
Device, Application & Data Management (Intune, Windows 11 Management)
Office Engineering (Telemetry, Add On management & governance)
MS365 Security Tooling

Job Responsibility

The role focuses on the maintenance of the Microsoft 365 and Azure Infrastructure and associated systems within SPW whilst also helping the Modern Workplace Engineering team to develop and implement new features and capabilities.
Device, Application & Data Management (Intune & endpoint security, SharePoint, OneDrive and Jamf).
Collaboration & Unified Comms (Teams, PSTN in Teams, Exchange).
Office Engineering (Telemetry, Add On management & governance).
MS365 Product Suite (Previously Office 365 Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business).
Process Automation, scripting / coding (Including but not limited to PowerShell, PowerApps, GraphAPI, Python).
Entra ID & Access Mgt.
Defender XDR (Endpoint, Office 365, Cloud Apps).
Cloud (SaaS, PaaS, IoT).
Networks (WAN, LAN and WiFi).

Support Engineer - 2nd Line

Preservica

Location:
United Kingdom , Abingdon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 03, 2026

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Support Engineer - 2nd Line

Preservica

Location:United Kingdom , Abingdon

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 03, 2026

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January 03, 2026