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Support and Services Engineer

verifiable.com Logo

Verifiable

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Category:
IT - Software Development

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Salary:

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Job Description:

Verifiable is a credentialing and network monitoring platform built to help healthcare organizations optimize operations with error-free, fast verifications and to stay compliant with ease. We are an official Salesforce vendor, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Zelis, Talkspace, Headway, Empower Pharmacy, and many others.

Job Responsibility:

  • Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction
  • Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers
  • Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades
  • Track and log time against customer requests, ensuring transparency in effort and accurate scoping
  • Translate customer needs into defined technical requirements and solution designs
  • Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live services
  • Deliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets
  • Maintain documentation and best practices to support recurring or common post-go-live needs
  • Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work
  • Identify opportunities to improve customer outcomes through better configuration, automation, and data structure

Requirements:

  • 3+ years of experience with Salesforce configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment
  • Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment
  • Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering
  • Experience with managing multiple concurrent requests from live customers
  • Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets
  • Experience delivering managed services work such as data imports, admin configuration, and system enhancements
  • Ability to translate business requirements into scalable and maintainable solutions
  • Comfortable working in a fast-paced startup environment with evolving priorities
  • Salesforce certifications such as Sales Cloud Consultant, Business Analyst

Nice to have:

  • Experience in healthcare, credentialing, or related regulated industries
  • Familiarity with DevOps for Salesforce, including CI/CD pipelines, Git version control, and automated deployment tools
  • Salesforce certifications such as Sales Cloud Consultant, Business Analyst
  • Exposure to advanced Salesforce features (e.g., Communities, Einstein Analytics, Health Cloud, Government Cloud)
What we offer:
  • Health/Vision/Dental plans
  • unlimited PTO
  • new Apple equipment
  • startup equity as part of your comp package

Additional Information:

Job Posted:
January 10, 2026

Work Type:
Remote work
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