Supplier Performance Manager

The aim of the Service Level Management and Supplier Performance Management teams is to ensure that excellent service, quality, and value for money are delivered through our service suppliers, which supports the delivery of our own commercial and operational performance / KPI’s. The team works closely with most other areas across Business Service, where necessary, to support wider business goals. Additionally, they collaborate with key partners to manage change. The role holder will also be responsible for managing a team of service level management and supplier performance professionals associated with standard and enhanced managed service contracts, ensuring that the services provided underpin agreed SLA’s.