Supervisor-Spa, Marriott Bonvoy

Marriott Bonvoy

Location:
Mexico, Mexico City

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Supervisor-Spa at The Westin Santa Fe Mexico City is responsible for promoting and selling spa/salon services, supervising staff, ensuring adherence to standards, and delivering excellent customer service.

Job Responsibility:

Advise employees on general property information, in-house groups, policy changes, or other pertinent information
Answer questions about available services, general property information and amenities
Confirm guest first and last name and type of treatment scheduled prior to beginning treatment
Monitor and stick to time schedule throughout the day
Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed
Promote and sell spa/salon services and retail products
Complete requisitions for additional products, supplies, or equipment
Inspect work areas and tools/equipment to ensure conformance to company standards
Notify Engineering of spa/salon maintenance and repair needs
Assist management in hiring, training, scheduling, and motivating and coaching employees
Serve as a role model
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Ensure adherence to quality expectations and standards
Develop and implement quality improvement or corrective action plans
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience

What we offer:

Equal opportunity employer
Supportive and inclusive work environment
Empowering associates to embrace well-being practices

Additional Information:

Job Posted:
July 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Supervisor-Spa