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Supervisor, Operations

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Raymond James

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Location:
United States , Saint Petersburg

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Provides direction, leadership, and support for the AMS Advisor Services Team, an inbound call group servicing branches and internal operations teams. Ability to implement business plans and ensure policies and procedures are followed. May be accountable for various projects to improve efficiency and drive productivity and quality within their area. Individuals at this level should have a broad understanding of the different areas of Operations. Contact with internal and external customers will be required to identify, research, analyze and resolve issues. Monitors productivity and service levels using the various reports available. Strong people leader to provide coaching, development and performance management.

Job Responsibility:

  • Provides direction, leadership, and support for the AMS Advisor Services Team, an inbound call group servicing branches and internal operations teams
  • Partners with cross site peers and managers to establishes performance goals for department
  • Acts as an information source for associates and ensures training and development occurs
  • Plans, assigns, monitors, reviews, evaluates and leads the work of associates
  • Oversees team morale and plans for appropriate team building activities and rewards and recognition
  • Handles performance management including career development and progressive discipline of direct reports
  • Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover
  • Works in cooperation with peers on establishing objectives and developing processes and procedures to ensure efficient and timely work flow with special regards to service delivery, compliance and risk factors for the firm
  • Establishes internal or external partnership opportunities, through analysis of business needs and relationships that may enhance success
  • Ensures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc)
  • Facilitates the implementation and acceptance of organizational change
  • Takes decisive action when necessary and conveys a sense of urgency to deliver results
  • Interprets and applies organizational policies and procedures
  • Effectively collaborates with other supervisors in the same or different functional groups to accomplish assigned goals and process/policy changes
  • Adheres to annual budgets in line with organizational goals and objectives and makes adjustments when necessary
  • Effectively implements system changes and identifies and manages impacts to team and advisors

Requirements:

  • Bachelor's degree in a related field or an equivalent combination of education and work experience
  • Three (3) or more years’ experience in financial services / operations including one (1) year as team lead or leadership experience in a financial or service organization
  • Investment concepts, practices and procedures used in the securities industry
  • Financial markets and products
  • Skilled in Interpreting and applying policies and procedures
  • Skilled in Establishing operational objectives
  • Skilled in Implementing processes and procedures for efficient and timely work flow
  • Skilled in Promoting effective coordination between work groups
  • Skilled in Preparing operational budgets
  • Ability to Learn the concepts, principles and practices of assigned functional area
  • Ability to Plan, assign, monitor, review, evaluate and supervise the work of others
  • Ability to Coach and mentor other
  • Ability to Identify training needs and develop subordinates
  • Ability to Balance conflicting resource and priority demands
  • Ability to Partner with other functional areas to accomplish objectives
  • Ability to Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
  • Ability to Incorporate needs, wants and goals from different business unit perspectives into operational processes
  • Ability to Communicate effectively, both orally and in writing
  • Ability to Work independently as well as collaboratively within a team environment
  • Ability to Lead others in providing a high level of customer service
  • Ability to Establish and maintain effective working relationships at all levels of the organization

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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