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The Senior Butler oversees the functioning and delivery of butler services, ensuring a seamless approach to the pre-arrival, guest stay, and departure through St. Regis brand standards. The role involves supervising the Butler team, driving coordination with other departments, and performing people management tasks such as interviewing and hiring Butler team members and creating schedules. The Senior Butler’s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs, and impeccable interpersonal skills.
Job Responsibility:
Oversee the functioning and delivery of butler services
Verify seamless approach to pre-arrival, guest stay, and departure through St. Regis brand standards
Supervise the Butler team
Drive strong coordination with other departments
Interview and hire Butler team members
Create schedules to ensure optimal staffing levels
Create a safe workplace
Follow company policies and procedures
Uphold quality standards
Ensure professional uniform, personal appearance, and communications
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