Supervisor Loss Mitigation SPOC Job at Valon Mortgage (Phoenix)

Supervisor Loss Mitigation SPOC

Valon Mortgage

Location:
United States , Phoenix

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a Supervisor, Loss Mitigation SPOC to lead, develop, and oversee daily operations for our default servicing teams. The ideal candidate is an experienced leader who can coach high-performing teams to ensure homeowners experiencing hardship receive clear, compliant, and empathetic support throughout their journey. You will be responsible for driving operational excellence across both collections outreach and the Single Point of Contact (SPOC) loss mitigation lifecycle.

Job Responsibility:

Lead and support a combined team of Collections and Loss Mitigation SPOC Specialists to achieve department KPIs and deliver an exceptional homeowner experience
Oversee inbound and outbound communication regarding hardships, ensuring the team provides accurate information on repayment options and loss mitigation programs
Manage end-to-end homeowner journeys, ensuring every borrower has a clearly assigned SPOC and experiences continuity of care
Oversight of skip-tracing efforts for non-responsive accounts and providing homeowners with alternative payment methods to prevent foreclosure
Conduct regular performance check-ins, call monitoring, and quality feedback sessions to identify gaps and drive continuous improvement
Partner with Foreclosure, Bankruptcy, Compliance, and Client Engagement, Mortgage Assistance Back Office teams to resolve complex cases and optimize workflows
Ensure strict adherence to company SLAs, regulatory requirements, and investor/insurer guidelines (GSE, FHA, VA, USDA)
Serve as the primary point of contact for high-risk situations and complex complaints, ensuring proper documentation and real-time corrective feedback
Manage team scheduling and capacity planning to maintain service levels during peak operational hours and business continuity
Ensure the team is trained on upcoming process changes and regulations regularly

Requirements:

5+ years in mortgage servicing (Collections, Loss Mitigation, or Default)
1–2 years in a leadership or supervisory role
Deep understanding of SPOC requirements, borrower contact strategies, and case management
Proven ability to coach teams in a metrics-driven environment while maintaining a culture of empathy and accountability
Strong written and verbal skills with the ability to provide clear direction on complex regulatory or policy updates
High-level organizational skills with a continuous improvement mindset and the ability to manage competing priorities
High School Diploma or equivalent

Nice to have:

Direct experience with loss mitigation underwriting or workout options (e.g., modifications, deferrals, partial claims)
Experience in a high-growth, tech-enabled servicing environment
Familiarity with interpreting complex investor guidelines
NMLS and Collections License preferred

What we offer:

competitive salary and 401 (k) plan
comprehensive medical, dental, & vision benefits
in-office snacks and drinks, and Bagel Fridays
pre-tax deductions for public transportation, rideshare services, and parking expenses
Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
17 days paid time off, sick days, and 11 company holidays
12 weeks off for both birthing and non-birthing parents - fully paid

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Valon Mortgage - All Job Offers

Job Link Share:

Supervisor Loss Mitigation SPOC

Valon Mortgage

Location:
United States , Phoenix

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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Supervisor Loss Mitigation SPOC

Valon Mortgage

Location:United States , Phoenix

Category:Finance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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