Supervisor-Guest Service, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Changzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Process guest check-ins, set up accounts, and manage payments while ensuring a high level of customer service; assist in training and supervising employees; maintain high standards of quality in operations

Job Responsibility:

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
set up accurate accounts for each guest according to their requirements
ensure rates match market codes, document exceptions
secure payment prior to issuing room key, verify/adjust billing
compile and review daily reports/logs/contingency lists
complete cashier and closing reports
supply guests with directions and property information
accommodate guest requests, contacting appropriate staff if necessary
follow up to ensure requests have been met
process all payment types, vouchers, paid-outs, and charges
balance and drop receipts
assist management in training, evaluating, counseling, motivating, and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
develop/maintain positive working relationships
support team to reach common goals
ensure adherence to quality standards
perform other reasonable job duties as requested by supervisors

Requirements:

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

What we offer:

Equal opportunity employer
inclusive workplace
safety training and certifications
opportunity to belong to a global team

Additional Information:

Job Posted:
August 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Supervisor-Guest Service