Supervisor-Guest Relations, Marriott Bonvoy

Supervisor-Guest Relations

Marriott Bonvoy

Location:
China, Sanya

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Supervisor-Guest Relations role at Renaissance Sanya Haitang Bay Resort involves responding to guest inquiries, ensuring their satisfaction, and coordinating various services. The position requires collaboration with management to improve department performance, maintaining professional standards, and fostering positive relationships with guests and team members.

Job Responsibility:

Respond to guest questions and requests
Take and confirm reservations and cancellations
Provide information about property amenities and local areas
Coordinate special arrangements or services
Collaborate with management to improve department performance
Assign and ensure completion of work tasks
Follow company policies and procedures
Maintain professional appearance and confidentiality
Welcome and acknowledge guests
Assist individuals with disabilities
Develop positive working relationships
Ensure quality standards
Handle light objects (up to 10 pounds)

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Additional Information:

Job Posted:
July 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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