Supervisor-Guest Relations, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Xian

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Supervisor-Guest Relations position at JW Marriott Hotel Xian Southwest, responsible for responding to guest questions, handling reservations, providing property information, resolving guest requests, and collaborating with management to improve department performance.

Job Responsibility:

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction
Take and confirm reservations and cancellations
Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
Contact appropriate individual or department as necessary to resolve guest requests
Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Training and development opportunities
Recognition programs
Focus on holistic well-being
True camaraderie with diverse group of co-workers
Community work environment

Additional Information:

Job Posted:
October 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Supervisor-Guest Relations