Supervisor-Front Office, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Shanghai

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Supervisor-Front Office role at the Shanghai Marriott Hotel Pudong East involves overseeing guest check-in processes, managing guest accounts, and ensuring adherence to quality standards. The position also includes managerial responsibilities like employee training and counseling. Marriott International offers a supportive environment with a commitment to diversity, development, and holistic well-being.

Job Responsibility:

Process guest check-ins, verify guest identity, form of payment, assign rooms, and issue room keys
set up accurate guest accounts
ensure rates match market codes
document exceptions
assist management in training, evaluating, counseling, motivating, and coaching employees
develop and maintain positive working relationships and listen to employee concerns
anticipate and address guest needs
assist individuals with disabilities
ensure adherence to quality standards
perform tasks like moving, lifting, carrying objects up to 10 pounds

Requirements:

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

Nice to have:

None

What we offer:

Equal opportunity environment
support for diversity and inclusion
training and development opportunities
focus on holistic well-being
camaraderie with diverse co-workers

Additional Information:

Job Posted:
August 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Supervisor-Front Office