Supervisor-Front Desk, Marriott Bonvoy

Supervisor-Front Desk

Marriott Bonvoy

Location:
China, Huizhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Supervisor-Front Desk at Renaissance Huizhou Hotel is responsible for assisting staff in resolving payment issues, ensuring guest satisfaction, processing check-ins, handling payments, managing accounts, and coordinating with the housekeeping team. Additionally, the role involves recruiting, training, and supporting team members while maintaining safety standards and company policies. The ideal candidate will have prior experience in related roles, strong communication skills, and a dedication to quality service. This full-time onsite position offers an opportunity to join Marriott International and its portfolio of renowned brands.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process guest check-ins and reservations
Handle payment types accurately
Manage accounts during guest check-in
Anticipate sold-out situations and arrange alternative accommodations
Coordinate with Housekeeping and other departments
Document shift logs/daily memo books
Count bank at the beginning/end of shift and balance receipts
Assist management in staffing, training, and coaching
Report accidents and ensure safety compliance
Maintain professional appearance and confidentiality
Address guests’ service needs
Communicate clearly and professionally
Develop positive working relationships
Ensure adherence to quality standards
Perform physical tasks as required

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
None

What we offer:

Equal opportunity employer
Access to Marriott International career opportunities
Belonging to a global team
Fostering diversity and inclusion

Additional Information:

Job Posted:
July 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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