Supervisor Billing Operations Job at Advocate Health Care (Charlotte)

Supervisor Billing Operations

Advocate Health Care

Location:
United States , Charlotte

Category:
Finance

Contract Type:
Not provided

Salary:

28.55 - 42.85 USD / Hour

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Job Description:

Supervises the assigned functional area of patient accounting operations with the primary focus on ensuring timely, accurate, compliant, and efficient processing of bills to receive appropriate reimbursement or application of cash management processes to reduce accounts receivables in compliance with Generally Accepted Accounting Principles (GAAP) to ensure protection of cash assets.

Job Responsibility:

Supervises the assigned functional area of patient accounting operations with the primary focus on ensuring timely, accurate, compliant, and efficient processing of bills to receive appropriate reimbursement or application of cash management processes to reduce accounts receivables in compliance with Generally Accepted Accounting Principles (GAAP) to ensure protection of cash assets
Responsible for operating within budget limitations and authorized staffing levels
Assesses employee training needs and coordinates with the training department to ensure appropriate development
Initiates and implements improvements to billing systems and processes, including pursuing and developing improved techniques and ensuring quality
Ensures compliance with all federal, state, and local regulations regarding billing and collections and maintains up-to-date knowledge of changes in healthcare billing regulations and implements necessary changes within the department
Functions as a liaison with providers, external departments related to the revenue cycle and insurance payors to resolve discrepancies, minimize receivables, and limit bad debt expenses
Initiates and implements improvements to billing systems, including and pursuing and developing improved collection techniques or cash applications within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement
Conducts ongoing evaluation of department policies and procedures in order to maintain and improve department efficiency and performance
Responsible for adhering to productivity and quality standards of department and reinforcing those standards with team members
Performs human resources responsibilities for staff which includes coaching on performance, completing performance reviews and overall team member morale and engagement
Recommends team members for hiring, compensation changes, promotions, corrective actions decision and terminations
Responsible for understanding and adhering to the Advocate Aurora Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions fo the team members supervised, comply with the policies, regulations and laws applicable for Advocate Auora Health business

Requirements:

High School Diploma
Typically requires 3 - 5 years of experience in Healthcare Billing Experience: 3 to 5 years of experience in patient accounts, medical billing or collections within a healthcare setting and with billing procedures for various types of payers, including private insurance, Medicare, Medicaid and self-pay patients
Supervisory Experience: 3 to 5 years’ experience of supervisory experience in a billing or accounts receivable department with a proven ability to manage a team including training, mentoring, and performance management
Experience with healthcare regulations, such as HIPPA, and understanding compliance requirements in billing and collections
Hands-experience with patient billing software and electronic health records (EHR) systems
PC skills in Microsoft Word, Excel, PowerPoint, and Teams
Previous experience leading a patient accounting team
Strong oral and written communication skills to train and supervise staff and to communicate effectively and collaboratively with other department supervisors, external organizations, and top management
Ability to effectively address difficult and controversial issues
Excellent organizational, analytical, and problem-solving skills
Demonstrated proficiency, knowledge, and regulations of revenue cycle processes and health care patient accounting practices and procedures
Demonstrated ability to manage multiple projects simultaneously and supervise patient accounting functions
Demonstrated ability to develop and implement procedural and quality improvements within patient accounting environments
General knowledge of business, finance, human management, and operations

What we offer:

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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Job Link Share:

Supervisor Billing Operations

Advocate Health Care

Location:
United States , Charlotte

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 04, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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