CrawlJobs Logo

Student Support Specialist

acilearning.com Logo

ACI Learning

Location Icon

Location:
United States , San Antonio

Category Icon
Category:
Education

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

17.00 - 19.00 USD / Hour
Save Job
Save Icon
Job offer has expired

Job Description:

The Student Support Specialist provides responsive support to students by addressing inquiries related to attendance, course schedules, and academic progress. This position serves as a first point of contact for student issues, offering Tier 1 support via multiple channels (phone, chat, email, text) and escalating concerns as needed. Additional duties include front desk management, mail handling, and maintaining common areas.

Job Responsibility:

  • Address student inquiries related to attendance, course schedules, and academic progress
  • Assist with scheduling and rescheduling classes, exams, and mentorship sessions
  • Provide information on exam voucher policies and procedures and coordinate voucher requests
  • Provide tier 1 support for students related to access to content, materials, or navigation of the student portal
  • Manage and update student digital files in Salesforce
  • Process and fulfill requests for transcripts, certificates, and other documentation
  • Audit student attendance daily, follow up on absences or tardiness
  • Facilitate communication regarding reschedules and program transfers
  • Support students in maintaining satisfactory academic progress (SAP)
  • Respond to student issues, concerns, and complaints professionally
  • Provide initial support via phone, chat, email, and text
  • Manage the reception area, greet visitors, and handle mail and deliveries
  • Ensure the cleanliness and organization of common areas and maintain inventory of supplies
  • Prepare and process training timesheets and completion certificates

Requirements:

  • At least 1-2 years of experience in a customer service or reception role, or equivalent experience
  • Proficient in Microsoft Office applications
  • Exceptional customer service skills to deliver a seamless client experience
  • Strong decision-making abilities, with the capacity to perform effectively under pressure and meet deadlines in a fast-paced environment
  • Excellent organizational skills with the capability to plan, manage, and execute daily office operations
  • Strong verbal and written communication skills, with the ability to engage effectively across all levels of the organization
  • Demonstrates the core values of the organization: accountability, customer focus, integrity, passion, resourcefulness, and teamwork

Nice to have:

  • IT Support or Help Desk Experience
  • IT Certifications such as ITIL 4 Foundations or CompTIA A+
  • Technical Proficiency with CRM systems such as Salesforce or LMS like Docebo
  • Experience in Educational or Training Environments
  • Knowledge of Compliance and Regulatory Requirements
  • Advanced Communication Tools experience
  • Project Coordination Experience
What we offer:
  • Comprehensive medical, dental, and vision coverage starting the 1st of the month after hire date
  • Four weeks of paid parental or medical leave
  • Flexible PTO policy, sick time, and eight paid holidays
  • 401(k) retirement plan with immediate vesting and up to 5% matching contributions
  • One free course each year after 90 days
  • Tuition assistance

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
ACI Learning - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Student Support Specialist

IT Support Specialist

We are seeking an IT Support Specialist to join our team in Hartsdale, New York....
Location
Location
United States , Hartsdale
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in a similar role
  • Proficient in Desktop Support
  • Familiarity with Student Information Systems
  • Experience in handling Audio Video equipment
  • Excellent problem-solving skills
  • Ability to communicate technical information to non-technical staff
  • Strong knowledge of network security practices and anti-virus programs
  • Ability to work independently and in a team
  • Excellent customer service skills
  • Bachelor’s degree in Information Technology or related field preferred
Job Responsibility
Job Responsibility
  • Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries
  • Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues
  • Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity
  • Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations
  • Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management
  • Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Specialist Support Professional (Hearing Impaired)

First Class Support Provides academic support to students in receipt of disabled...
Location
Location
United Kingdom , Nationwide
Salary
Salary:
30.00 GBP / Hour
firstclass-support.co.uk Logo
First Class Support
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified teacher
  • Able to communicate fluently/fluidly with individuals that are deaf
  • Provide study skills support on a one to one basis
  • Must possess one of the following qualifications: Advisory Teacher for Deaf Students, Advisory Teacher for Students with MultiSensory Impairments, PGCE* and Registered Qualified BSL Interpreter, PGCE* plus specialist qualification in relevant subject (e.g., Deaf Studies, English, Linguistics, Deaf literacy specialist qualification, Deaf Awareness qualification)
  • Other teaching qualifications accepted at Level 4 and above (Certificate HE Teaching Toolkit, PGCTLHE, Diploma in Education & Training (DET), CTLLS, DTLLS)
  • Must be currently self-employed or in the process of registering as a self-employed professional
  • Must be able to receive emails and phone calls when on location
  • Most experienced and qualified support workers will be selected for interview
Job Responsibility
Job Responsibility
  • Provide academic support to students in receipt of disabled student allowance (DSA)
  • Provide study skills support on a one to one basis with various students
What we offer
What we offer
  • Ongoing training and professional development
  • An e-ID card
  • A personalised @firstclass email address
  • PI insurance, provided by First Class Support
  • Support worker prizes (when nominated by students)
  • Flexible working patterns
  • Parttime
Read More
Arrow Right

It Support Specialist

The IT Support Specialist is responsible for the day to day and event-based IT n...
Location
Location
United States , Springfield
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working towards or posses an associates degree in Information Technology, Computer Science, or a related field (preferred but not required)
  • 2+ years of experience working with IT Systems, ideal candidate has experience with Point of Sale systems
  • Has experience working in a food service environment (preferred)
  • Proven ability to effectively troubleshoot IT issues
  • Basic understanding of IT systems and infrastructure
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to work under pressure and meet deadlines
  • Ability to work in cafeterias or events while constantly on the move
Job Responsibility
Job Responsibility
  • Responsible for proactive support and maintenance around POS systems and other technologies in use during events and daily service
  • Communicate application issues to appropriate application owners and vendors
  • Ensure the delivery of high-quality IT services to support the business
  • Work cooperatively and take direction from GM, Unit Controller, District IT Support
  • Stay up-to-date on the latest IT trends and technologies
  • Be familiar with IT audits and security assessments
  • Resolve IT incidents and problems
  • Represent the Student Nutrition department to onsite leadership
  • Employee is frequently required to stand
  • walk
  • Fulltime
Read More
Arrow Right

Specialist support professional

First Class Support provides academic support to students in receipt of disabled...
Location
Location
United Kingdom
Salary
Salary:
36.00 GBP / Hour
firstclass-support.co.uk Logo
First Class Support
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified teacher
  • Able to communicate fluently/fluidly with individuals that are visually impaired
  • Provide study skills support on a one to one basis
  • Must possess one of the following qualifications: Advisory Teacher for Students with Vision Impairments, Advisory Teacher for Students with MultiSensory Impairments, PGCE* with additional qualification in a relevant subject, Other teaching qualifications at Level 4 and above (Certificate HE Teaching Toolkit, PGCTLHE, Diploma in Education & Training (DET), CTLLS, DTLLS), or QTS
  • Currently self-employed, or in the process of registering as a self-employed professional
  • Able to receive emails and phone calls when on location
  • Most experienced and qualified support workers
Job Responsibility
Job Responsibility
  • Provide study skills support on a one to one basis with various students
What we offer
What we offer
  • Ongoing training and professional development
  • An e-ID card
  • A personalised @firstclass email address
  • PI insurance, provided by First Class Support
  • Support worker prizes (when nominated by students)
  • Flexible working patterns
Read More
Arrow Right

Specialist 1:1 Study Skills Support (SpLD)

First Class Support provides academic support to students in receipt of disabled...
Location
Location
United Kingdom
Salary
Salary:
30.00 GBP / Hour
firstclass-support.co.uk Logo
First Class Support
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Educated to degree level (2:1 or above only)
  • Hold a teaching qualification
  • For those working with students with Specific Learning Difficulties, a recognised specialist Students with SpLD qualification is required
  • Evidence of holding a full or associate professional membership at an SpLD body (PATOSS, BDA, ADSHE/PASSHE or Dyslexia Guild)
  • Substantial experience of working with students with disabilities and/or specific learning difficulties on a one to one basis
  • In depth understanding of the effects of specific learning difficulties on language and learning in an HE context
  • In depth knowledge of how other disabilities affect particular areas of learning
  • Awareness of the strengths which students with specific learning difficulties can bring to a learning situation
  • Skills to help students to make use of these strengths and overcome barriers to learning
  • Must be able to receive emails and phone calls when on location
Job Responsibility
Job Responsibility
  • Address issues which some students might have in acquiring, recalling and retaining information in written and spoken language
  • Address the range of memory, organisational, attention and numeracy difficulties that students with specific learning difficulties often face when working in an HE context
  • Develop students’ skills for autonomy in the learning environment
  • Deliver support where clear goals and timescales are of paramount importance
  • Provide support tailored to a student’s individual needs
  • Provide ongoing support throughout a student's course
What we offer
What we offer
  • Ongoing training and professional development
  • An e-ID card
  • A personalised @firstclass email address
  • PI insurance, provided by First Class Support
  • Support worker prizes (when nominated by students)
  • Flexible working patterns
Read More
Arrow Right

Level 2 Teaching Assistant

Due to continued expansion, we are seeking dedicated and enthusiastic Level 2 Te...
Location
Location
United Kingdom , Norwich
Salary
Salary:
12.82 - 13.22 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Level 2 Teaching Assistant qualification
  • Passion for supporting students to overcome barriers to learning
  • Ability to thrive in a supportive, multi-disciplinary environment
  • Dedication and enthusiasm for working with young people
Job Responsibility
Job Responsibility
  • Support students to overcome barriers to learning
  • Create an instrumental learning environment
  • Work in a specialist school setting
What we offer
What we offer
  • Referral Bonus
  • Fulltime
Read More
Arrow Right
New

Technical Specialist (Teaching Technologist)

Recognised as a technical specialist in Immersive technology, this post will con...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
emeritus.org Logo
Emeritus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current specialist knowledge and refined skills in immersive technologies, interactive and immersive media production
  • significant experience in tools for creating virtual reality and augmented reality, building virtual environments and interactions
  • Knowledge of using games engines (Unity or Unreal) to develop for Immersive projects
  • Knowledge of 360 video and 3D graphics for VR
  • 3D Animation/ Modelling and design (Maya, Blender)
  • Thorough knowledge of digital/interactive media software (e.g. DaVinci Resolve, FCP, Premiere, Touch Designer, Stornoway), and AI tools for XR creation
  • Knowledge of analogue and digital sound and spatial audio for VR and Immersive projects
  • Knowledge of Motion Capture, 3D scanning and photogrammetry
  • Detailed, current knowledge, skills and experience of XR hardware, such as Meta Quest VR headsets, mobile handsets, including system setup, troubleshooting, and maintenance, platforms like SteamVR and Oculus SDK for managing VR hardware
  • expertise with specialist equipment like 360 cameras and ambisonic microphones
Job Responsibility
Job Responsibility
  • Apply professional expertise in the design of stimulating learning solutions
  • Provide specialist guidance and support to students, staff or other technical staff in the utilisation of virtual reality, augmented reality, mixed reality, and motion capture environments, development tools, and related technologies, to enable excellent teaching and learning for all types of students
  • Use specialist experience to provide services, guidance, troubleshooting, support and training to students conducting creative immersive projects or research studies
  • Provide workshops and project support across a range of units and particular guidance will be needed as students develop blended or virtual performance and immersive pieces or need to submit sketches and show the process of design work
  • Proactively engage in academic and pastoral student support procedures, provide direct support and/or making referrals to the wider University support network as appropriate
  • Collaborate with Unit and Programme Directors in the design and delivery of teaching within labs or other teaching space(s)
  • Work with key stakeholders (e.g Unit and Programme Directors) to provide specialist solutions in the planning, design and delivery of practical teaching
  • Deliver teaching and develop physical and digital teaching resources
  • Respond independently using initiative and judgement to find solutions and take action
  • Maintain awareness of developments and changes in immersive technologies and media
  • Fulltime
Read More
Arrow Right

Examinations Office Specialist

We are looking for a new colleague to join our Examinations Office Team in Iserl...
Location
Location
Germany , Iserlohn
Salary
Salary:
Not provided
gusgermany.com Logo
GUS Germany GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent organizational skills
  • Strong conflict resolution skills
  • Excellent written and spoken language skills in German and English
  • Ability to work in a fast-paced environment
  • Ability to work effectively in a multicultural environment
  • A high degree of initiative, organizational skills, teamwork, reliability, commitment, loyalty, and flexibility
  • Completed vocational training or university degree or relevant practical experience in customer-oriented administration in higher education
Job Responsibility
Job Responsibility
  • Plan, coordinate, implement, and follow up examination phases
  • Administer examination results using the IT-supported application program
  • Create & issue certificates, certificates of achievement, objections and de-registration notices
  • Check and process applications
  • Advise, support, and assist students and lecturers in all areas of the examination system and process with support issues & questions
  • Recognition of achievements for lateral entrants
  • Administer Bachelor and Master processes (registration, submission of topics, submission of theses and project monitoring) as well as admission examinations
  • Other related duties
What we offer
What we offer
  • 30 days of vacation /5 working days per week
  • After successfully passing the probationary period, we offer subsidies for employees’ well-being through our health budget with preventive and aftercare services
  • Various online language courses and opportunities to participate in online collaboration courses
  • Numerous campus events from the fields of art, culture, business and science
  • Opportunity to develop and implement new ideas and concept
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy