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Student Support Officer

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Bayswater Education

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Location:
Canada , Toronto

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Category:
Education

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Contract Type:
Not provided

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Salary:

38000.00 CAD / Year
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Job Description:

Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

Job Responsibility:

  • Serve as a primary point of contact for non-academic student concerns, offering guidance, support, and appropriate referrals
  • Monitor student wellbeing, identifying and escalating concerns to the Student Services Manager promptly
  • Provide close supervision and support for underage students, ensuring safety, compliance, and duty of care
  • Contribute to the planning and delivery of student onboarding (First Day), orientation, graduation, and other events that foster student engagement
  • Maintain up-to-date student welfare records in alignment with internal policies and external compliance requirements (ISP, MCU, Languages Canada)
  • Promote and enforce the school’s English-only policy to encourage immersive language learning
  • Assist students in emergencies by sharing responsibility for the emergency phone on a rotating basis
  • Coordinate accommodation placements for students, ensuring accuracy and alignment with individual needs and preferences
  • Maintain host family records, contracts, and compliance documentation
  • support host recruitment and inspection processes as needed
  • Manage student satisfaction regarding accommodation, resolving concerns professionally and proactively
  • Oversee airport transfer and meet-and-greet bookings in accordance with service standards
  • Support external sales and admissions teams by responding to accommodation inquiries and providing updated availability and service details
  • Promote homestay and residence offerings to contribute to overall service improvement
  • Develop and implement a diverse and engaging calendar of student activities that aligns with Bayswater's social program requirements
  • Conduct market and seasonal research to ensure activities align with student interests and local opportunities
  • Promote participation through effective communication, both online and on campus
  • Coordinate logistics and budgets for activities in collaboration with the Student Services Manager
  • Capture and share photos/videos on social media platforms to enhance the student experience and increase visibility
  • Liaise with external tour and event providers to maintain quality partnerships and services
  • Design and deliver workshops on resume writing, cover letter preparation, interview skills, and job readiness
  • Provide individualized career coaching to students, including goal setting, skill assessments, and professionalism training
  • Identify and match students with suitable work placement opportunities based on their skills, goals, and eligibility
  • Build and maintain employer relationships to support placement outcomes and create opportunities for collaboration
  • Gather feedback from employers and students, developing success stories and testimonials
  • Maintain accurate records of placements, workshop attendance, and employer contacts
  • provide regular reports to the management team
  • Deliver high-quality front desk and reception services, greeting and assisting walk-ins, agents, guests, and trial students
  • Support the processing of local bookings in alignment with admissions procedures and compliance guidelines
  • Assist with pre-arrival and post-arrival administration, ensuring a smooth transition for incoming students
  • Provide general administrative and facility-related support, including room setup and event preparation as required

Requirements:

  • Legally eligible to work in Canada
  • Post-secondary diploma or degree preferred
  • Minimum 1 year of experience in student services, hospitality, customer service, or a related field
  • experience in international education is an asset
  • Proven ability to manage multiple responsibilities simultaneously and thrive in a dynamic, fast-paced environment
  • Comfortable wearing multiple hats across support services, coordination, and front-facing duties
  • Demonstrated ability to support and engage a diverse student population with empathy, professionalism, and cultural sensitivity
  • Strong organizational, multitasking, and time management skills with attention to detail
  • Excellent interpersonal and communication skills, both written and verbal
  • Self-motivated and able to work both independently and as part of a collaborative team
  • Flexibility to support occasional evening or weekend activities and events
  • Proficiency in Microsoft Office Suite is an asset

Nice to have:

  • Experience in international education is an asset
  • Proficiency in Microsoft Office Suite is an asset

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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