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Student Support Associate

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ACI Learning

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Location:
United States , Dallas

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Category:
Education

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Contract Type:
Not provided

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Salary:

17.00 - 19.00 USD / Hour
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Job offer has expired

Job Description:

Join the ACI Learning Adventure! At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results. We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter.

Job Responsibility:

  • Be the friendly, reliable point of contact that keeps our learners confident and supported throughout their journey
  • Help students stay on track with their courses, assist with attendance, scheduling, and academic progress
  • Handle questions across multiple channels — phone, chat, email, and text — providing timely, Tier 1 support and connecting learners with the right team when needed
  • Help maintain accurate student records in Salesforce, support compliance requirements, and collaborate across departments
  • When working onsite, manage the front desk, greet visitors, handle mail and deliveries, and keep our shared spaces organized and welcoming

Requirements:

  • 1–2 years of experience in a customer service or administrative support role, ideally in a fast-paced, learner- or client-focused environment
  • Excellent communication and problem-solving skills — you enjoy helping people and keeping things organized
  • Strong computer literacy, including comfort with Microsoft Office tools
  • A collaborative mindset with the ability to adapt quickly and stay calm under pressure
  • Commitment to ACI Learning’s values: accountability, customer focus, integrity, passion, resourcefulness, and teamwork

Nice to have:

  • Experience supporting IT training, education, or other learning environments
  • Familiarity with Salesforce or Learning Management Systems (like Docebo)
  • IT Support or Help Desk experience, or related certifications such as CompTIA A+ or ITIL 4 Foundations
  • Comfort using modern communication and collaboration tools like Teams, Zoom, Intercom, or Monday
What we offer:
  • Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date
  • Four weeks of paid parental or medical leave
  • Flexible PTO policy, sick time, and eight paid holidays
  • 401(k) retirement plan with immediate vesting and up to 5% matching contributions
  • One free course each year after 90 days
  • Tuition assistance to support your continued education and professional growth

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Parttime
Work Type:
On-site work
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