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Supports branch on greeting and identify customer's needs, providing excellent service and guiding customers to use digital channel, to provide assistance in queue management, branch merchandizing display and skillful making referral on bank products. Also supports outreach acquisition activities smoothly and successfully.
Job Responsibility:
Engage and discover customer needs on branch entry
Promote digital/CCSS solution
Make referral on bank products based on customer needs
Protect the Bank through vigilance against fraud
Support Acquisition on-site activities on logistics, customer engagement and leads obtain
Create an excellent first impression
Requirements:
Engage and discover customer needs on branch entry
Promote digital/CCSS solution to release teller/PRA/UB's service burden
Make referral on bank products based on customer needs
Protect the Bank through vigilance against fraud, Knowing your customer, adhering to regulations/policies and minimising operational risk
Support Acquisition on-site activities on logistics, customer engagement and leads obtain
Create an excellent first impression
Get well prepared on bank knowledge
Maintain HSBC internal control standards as well as Group Compliance Policy and operational risk control
What we offer:
Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment
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