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Student Experience Team Leader

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Unite Students

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Location:
United Kingdom , Birmingham

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Contract Type:
Not provided

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Salary:

26790.00 - 30139.00 GBP / Year

Job Description:

As a Student Experience Team Leader, you`ll play a key part in delivering an outstanding student living experience and overseeing daily operations for your property. You`ll work closely with Student Experience Managers, facilities and housekeeping teams, ensuring your team provides excellent service and maintains a safe, welcoming environment. Leading by example, you`ll support students as they settle into university life, resolve day-to-day issues, and drive operational efficiency to meet performance goals.

Job Responsibility:

  • Drive local sales activity and help to meet occupancy and revenue targets
  • Lead, coach, and motivate your property team to deliver outstanding service and meet sales targets
  • Manage daily operations and ensure your building runs smoothly, safely, and efficiently at all times
  • Build connections with students, supporting welfare and responding promptly to their needs
  • Plan and deliver on-site events and activities to help foster a sense of belonging and community
  • Work closely with colleagues in housekeeping, facilities, and other areas to maintain high standards

Requirements:

  • A proactive, customer-centric sales professional who demonstrates initiative in achieving sales targets
  • elevates team performance through hands-on training in sales, and leads by example
  • Be hands-on and hardworking, willing to actively support the team and step into leadership with confidence
  • Exceptional communicator who listens actively, conveys ideas clearly, and uses appropriate tone and language in all interactions
  • Is calm and focused under pressure, able to stay composed in challenging or fast-moving situations
  • Strong problem-solver with the ability to think quickly and find solutions to new or unexpected challenges
  • Collaborative team player who respects diversity and works well both independently and with various internal stakeholders
What we offer:
  • A discretionary annual bonus so you can share in the company`s success
  • 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
  • A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
  • Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
  • Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
  • Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more

Additional Information:

Job Posted:
February 17, 2026

Expiration:
March 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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