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We build long-term relationships to accelerate the growth and reach of Plaid’s products across the financial ecosystem. In this role, you’ll be the primary point of contact for Enterprise partners looking to leverage Plaid in a number of ways from Pay-by-Bank to account funding to KYC. You’ll support these partners across the partner lifecycle – from integration, to first customer live, to scaling volumes, to product expansion (upselling). You’ll be responsible for working directly with internal and external stakeholders across functions - from product to legal to engineering - to support some of our most critical partners’ businesses.
Job Responsibility:
Partner management: Own all aspects of the partner relationship (business, product, growth strategy) with support from our cross-functional teams (support, implementation)
Partner growth and upselling: Elevate our partner relationships through key milestones – from completed integration to “first customer live” to scale, and ultimately to selling additional products
Cross-functional partner: Collaborate with teams such as product and implementation to enable continued growth of our scaled partnerships program, such as by sharing product feedback and scaling needs
Requirements:
4+ years account management experience in a dynamic high-growth environment
7+ years of overall work experience
Proven ability to develop and grow large partner relationships (>$1m++ ARR)
Strong communicator and internal relationship builder, who can collaborate cross-functionally (e.g., with our Product and technical teams) on complex topics
A strong business generalist with strategic mindset to build a holistic partner program in addition to individual partner relationships
Enterprise, regulated industry, and previous B2B technology experience are a strong plus
Nice to have:
Enterprise, regulated industry, and previous B2B technology experience are a strong plus