Strategic Customer Relationship AI Automation Manager Jobs

Senior Director of Product Management, AI and Automation

PagerDuty is seeking a Senior Director of Product Management, AI and Automation,...

Location

United States

Salary:

200000.00 - 337000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Minimum 12 years in product management, with significant experience in SaaS, AI, and/or automation
Understanding of workflow platforms (triggers, variables, conditions, and actions) and no code, low code, and procode authoring modalities
Experience with and deep interest in building experiences powered by generative and agentic AI
Strong technical acumen and experience leading and developing high-performing product management teams
Proven track record of taking products from concept to market success in a startup or agile innovation environment with a rapid experimentation mindset
Self-motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount

Job Responsibility

Develop a compelling product strategy and roadmap for PagerDuty’s AI assistant, AI agent platform, and (workflow and runbook) automation offerings
Allocate resources strategically between innovation and sustaining existing products to optimize business outcomes
Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on our data and integrate them into our interfaces and workflows
Empower PagerDuty product and professional services teams to build, deploy, and continuously improve generative AI features and agents by evolving our data and agent platforms
Expand our AI ecosystem through partnerships and integrations across communications platforms, cloud storage, and infrastructure, embracing emerging standards like MCP and A2A
Set and achieve product engagement targets as a leading indicator of success in our transition to usage-based packaging and pricing models
Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and financial impact measured by win rates, retention, and ARR
Foster a high-performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability
Collaborate closely with Product, Engineering, Design, Product-led Growth, Enterprise GTM, Pricing, and Finance to maximize your products’ market and business impact
Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Senior Customer Success Manager

Fortune 500 clients and government agencies trust eGain AI knowledge solution to...

Location

United States , Sunnyvale

Salary:

140000.00 USD / Year

eGain

Expiration Date

Until further notice

Requirements

Proven track record in customer success, account management, or consulting roles with enterprise B2B SaaS clients
Deep understanding of AI, automation, and the enterprise technology landscape
Proven ability to manage complex stakeholder relationships
Comfortable presenting business reviews to VPs and C-level executives

Job Responsibility

Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal and expansion
Build trusted advisor relationships with senior business and IT stakeholders
Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI
Drive product adoption and identify expansion opportunities
Transform satisfied customers into vocal advocates and case study partners

What we offer

Stock options

Fulltime

Strategic Account Executive

Crescendo is seeking a Strategic Account Executive to own and expand relationshi...

Location

United States , Remote with preference to NYC

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

10+ years of experience selling SaaS, CX, AI, or related technology solutions
Strong record of closing complex, multi-million-dollar deals and driving growth within large organizations
Expertise in building and executing multi-year account strategies, expanding share of wallet, and navigating matrixed organizations at scale
Ability to lead high-stakes, strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions
Exceptional executive presence and interpersonal skills
adept at creating trust and credibility across large, complex buying committees
Self-starter comfortable operating in a fast-moving, high-growth environment where agility and creativity are key
Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors

Job Responsibility

Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts
Strategic Solution Selling: Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership
Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience
Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale
Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets
Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health
Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX

Fulltime

Strategic Account Executive – West

Crescendo is seeking a Strategic Account Executive to own and expand relationshi...

Location

United States

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

10+ years of experience selling SaaS, CX, AI, or related technology solutions
Strong record of closing complex, multi-million-dollar deals and driving growth within large organizations
Expertise in building and executing multi-year account strategies, expanding share of wallet, and navigating matrixed organizations at scale
Ability to lead high-stakes, strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions
Exceptional executive presence and interpersonal skills
adept at creating trust and credibility across large, complex buying committees
Self-starter comfortable operating in a fast-moving, high-growth environment where agility and creativity are key
Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors

Job Responsibility

Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts
Strategic Solution Selling: Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership
Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience
Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale
Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets
Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health
Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX

Fulltime

Quality Assurance Engineering Manager

Aruba, a Hewlett Packard Enterprise company, is seeking a Quality Assurance Engi...

Location

Puerto Rico , Aguadilla

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering, Computer Science, or a related field (advanced degree preferred)
10+ years of relevant work experience, including 5+ years in a people management role
Proven experience in quality assurance, hardware/software testing, and customer escalation management, preferably in the networking or data center industry
Strong knowledge of hardware testing and validation processes, including optical interconnect standards, thermal profile characterization, and high-speed fabric interconnects for AI-enabled data centers
Proficiency in software testing for device drivers, BIOS, firmware, and hardware/software integration
Familiarity with CPU performance characterization, memory tuning, and platform optimization techniques
Experience with automated testing frameworks, tools, and methodologies
Advanced leadership capabilities, including team building, coaching, conflict resolution, and strategic workforce planning
Experience managing globally distributed teams and fostering cross-functional collaboration
Strong project management skills, including resource prioritization, risk management, and budget oversight

Job Responsibility

Lead and manage the Platform Validation & Customer Escalation Team, including individual contributors and subordinate managers, to ensure product quality and customer satisfaction
Act as the key point of escalation for complex technical issues, working cross-functionally with internal teams to resolve customer challenges effectively
Foster a culture of continuous improvement, innovation, and collaboration within the team
Oversee quality assurance processes for hardware modules (e.g., chassis, line cards, ASICs, transceivers, memory, power controllers) and software components (e.g., device drivers, BIOS, firmware)
Develop and implement rigorous testing frameworks to ensure platform performance, scalability, and reliability
Collaborate with engineering teams to validate designs and ensure hardware/software compatibility
Manage and resolve high-priority customer escalations by identifying root causes and implementing long-term solutions
Collaborate with technical leaders, program managers, and support teams to deliver timely, effective resolutions to customer-reported issues
Utilize insights from escalations to drive product and process improvements, reducing future customer-impacting incidents
Manage headcount, deliverables, schedules, and budgets for quality assurance activities and customer escalations

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Director, Product Management (AIOps)

PagerDuty is looking for a Director of Product Management, AIOps, to lead the ch...

Location

Canada

Salary:

156000.00 - 237000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Minimum of 10 years in product management, with a proven track record of success in the software industry
Experience applying data science and AI to deliver intelligent applications
Understanding of monitoring and observability, or event intelligence products and markets, including customer needs, key trends, and the competitive landscape
Industry experience with DevOps engineers, SREs, platform engineers and ITOps teams
Proven ability to build and scale product ecosystems and integrations with internal platforms and 3rd party systems
Self-motivated user of AI tools for personal productivity and the craft of product, a bias towards amplifying team output with AI over adding headcount to scale
Experience managing teams of product managers: hiring for intelligence, curiosity, and collaboration and focusing on coaching, empowerment, and accountability
Exceptional analytical, strategic thinking, and problem-solving abilities

Job Responsibility

Develop unique, market-leading AIOps capabilities that leverage PagerDuty’s enriched event streams from a robust and growing set of integrations
Ensure AIOps integrates seamlessly with AI & Automation and Incident Management to drive customer outcomes
Drive the strategy for expanding the ecosystem of integrations, ensuring seamless ingestion, enrichment, and actionability of signals from a diverse set of sources
Drive product decisions balancing customer value (measured through product engagement and customer feedback) with financial impact (measured by win rates, retention and ARR)
Lead and grow a world-class team of Product Managers, with diverse backgrounds and perspectives, developing talent through both formal training and hands-on experience
Guide the cultural transformation to usage-based pricing by setting product engagement targets to measure product success and iterating on packaging and pricing models
Maintain a balanced roadmap that optimizes for functional, architectural, interoperability, customer value, and revenue goals and ensures effective allocation of resources
Clearly articulate the vision and product plans and drive alignment between product development, go-to-market teams, executives, and the rest of the company
Partner closely with solutions consulting, product marketing and sales enablement to ensure effective training and messaging about features and their value is delivered at scale
Drive the success of the product in terms of customer satisfaction and business results while monitoring the market for shifts in customer needs, technology, and competitive dynamics

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Cx Service Managing Consultant

We are seeking a highly motivated and experienced CX Transformation Business Con...

Location

United Kingdom , London; Manchester; Glasgow

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Previous experience in delivering customer experience (CX), Customer Service, or a similar role
Hands-on experience as an end user in CRM, Customer Service and Marketing platforms would be ideal but at least an understanding for capabilities is needed (e.g., Salesforce, Microsoft Dynamics, Adobe)
Passion for shaping organisations to adapt to new trends in Customer Engagement, including the role of Agentic AI in transforming Contact Centres
Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals
Proven experience in designing and delivering CRM and CX strategies
Strategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clients
Experience seller – a keen interest to identity and drive potential opportunities with clients that will open up areas for frog to expand
Pragmatic problem-solver – Focuses on finding practical solutions and reducing complexity to drive results
Proactive and flexible – Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease
Collaborative team player – Builds strong relationships and works effectively across diverse stakeholders

Job Responsibility

Collaborate with clients to assess their current customer experience and the role of their CX and Martech tools in enabling this
Design strategies to improve customer engagement, retention, and loyalty
Identify opportunities for innovation and process optimization in customer facing processes and customer service journeys
Lead or assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics)
Lead or assist in supporting the business transformation enabled by CX tools to deliver key business capabilities (e.g., automation, communications, strategy, segmentation)
Work with customers to identify challenges and opportunities that will enable them to deliver on their goals
Work with technology, data and customer teams internally and externally to develop customer first solutions
Serve as a key point of contact for clients, ensuring smooth communication and delivery
Work with client teams to improve adoption of CX technology and ways of working to drive better Customer Engagement outcomes
Collaborate with internal and external stakeholders to align solutions with business objectives

What we offer

We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people
All UK employees are eligible to request flexible working arrangements
We have trained ‘Mental Health Champions’ across each of our business areas
We have also invested in wellbeing apps such as Thrive and Peppy
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance

Fulltime

New

Paid Search Lead

We’re expanding our Performance team and looking for an exceptional Paid Search ...

Location

United Kingdom , Manchester

Salary:

Not provided

TrunkBBI

Expiration Date

Until further notice

Requirements

5+ years working in paid search with demonstrable strategic and commercial impact
Proven track record of implementing automation solutions (scripts, rules, API integrations, or custom tools) that delivered measurable efficiency or performance gains
Deep expertise across Google & Microsoft Ads spanning lead generation, e-commerce, and brand performance
Experience managing £5m+ in annual ad spend across multiple accounts
Track record of consistently delivering 25%+ YoY performance improvements
Proven experience managing and developing paid search professionals
Strong product thinking: ability to define, package, and evolve service offerings that meet market needs
Advanced knowledge of Performance Max, AI-driven optimization, automation strategies, and privacy-first measurement approaches
Experience with Google Ads scripts, API implementations, or building custom reporting/optimization tools
Strategic thinker who can balance long-term vision with short-term execution

Job Responsibility

Own and evolve the agency’s paid search product, defining our service offering, pricing models, and competitive positioning in the market
Lead the automation agenda: identify, test, and implement automation opportunities that reduce manual workload while improving performance outcomes
Build and document scalable processes, frameworks, and methodologies that can be replicated across accounts and team members
Develop proprietary tools, scripts, and dashboards that differentiate our offering and create efficiency gains
Define and execute paid search strategies across Google Ads and Microsoft Ads that deliver measurable business outcomes for clients
Champion emerging paid search capabilities (AI-driven optimization, privacy-first measurement, automation strategies) and integrate them into our service delivery
Create training programs and knowledge-sharing initiatives that upskill the team on automation tools and advanced techniques
Build relationships with platform partners (Google, Microsoft) to gain early access to beta features and maintain cutting-edge capabilities
Contribute to agency-wide innovation initiatives and thought leadership, positioning TrunkBBI as an authority in automated paid search management
Lead paid search strategy across £10m+ in annual ad spend

What we offer

24 days holiday plus 3 days over Christmas
An additional day of holiday for each year of service, up to a total of 5 extra days
The option to buy an extra week’s holiday per year
0.5-day life balance day each month to do whatever you want (excludes December)
Early finish on a Friday
Private health insurance which covers pre-existing conditions, cancer care and gives cashback for routine optical and dental treatments
Life assurance
Pension scheme
Enhanced maternity and paternity pay
A £1,000 payment for referring a new hire

Fulltime

Strategic Customer Relationship AI Automation Manager

Bloomreach

Location:
Slovakia, Bratislava

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 06, 2025

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