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Strategic Client Manager

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Protection Group International

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Location:
United Kingdom, Bristol, London

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

PGI’s corporate pillar is dedicated to delivering top-tier solutions and services that delivers business resilience for our clients. Due to this we are seeking an experienced Strategic Client Relationship Manager who’ll be responsible for nurturing, growing and protecting PGI’s most important client relationships. You’ll act as a trusted advisor, ensuring our clients receive exceptional value while identifying opportunities for strategic growth across PGI’s full portfolio.

Job Responsibility:

  • Own and deepen strategic relationships across a portfolio of key accounts
  • Act as a trusted partner to senior client stakeholders, advising on digital resilience and PGI’s specialist capabilities
  • Build long-term account strategies to support client missions and PGI growth objectives
  • Lead client reviews, roadmap discussions and forward planning sessions
  • Identify and qualify new opportunities within existing accounts
  • Support the development of well-costed proposals aligned to client needs and budgets
  • Maintain accurate revenue forecasting and contribute to quarterly and annual planning
  • Understand and communicate PGI’s full portfolio and USPs to maximise client value
  • Champion the relationship between Sales and Delivery to ensure seamless service and shared understanding
  • Work closely with project teams to manage client expectations, risks and escalations
  • Ensure internal governance, processes and documentation are followed consistently
  • Coordinate with Marketing to support campaigns, case studies and thought leadership relevant to your accounts
  • Maintain high standards of CRM hygiene and account documentation
  • Support risk identification and mitigation across your accounts
  • Provide clear reporting on account performance, upcoming opportunities and client sentiment
  • Ensure all engagements meet PGI’s quality and compliance standards
  • Champion PGI’s core values and contribute to a supportive, high-performance culture
  • Share insight, market intel and best practice across the team
  • Represent your accounts in internal planning and management meetings

Requirements:

  • Experience in account management, client success or strategic business development with a business resilience focus
  • Strong relationship-building skills, particularly with senior stakeholders
  • Excellent written and verbal communication skills, including proposal development
  • A consultative mindset with the ability to understand client challenges and map solutions
  • Strong organisational skills and the ability to manage multiple priorities
  • A proactive, collaborative approach with high personal accountability

Additional Information:

Job Posted:
December 11, 2025

Work Type:
Hybrid work
Job Link Share:

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