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Storage And Backup Specialist

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Hewlett Packard Enterprise

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Location:
India, Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The role is designed as Hybrid with an expectation of working 2 days per week from an HPE office. HPE Operations provides innovative IT services for customers’ digital transformation. Key responsibilities include resolving customer issues, managing escalations, performing trend and root cause analysis, and providing lifecycle technical support. The position requires hands-on technical expertise in storage and backup systems, cloud solutions, and operating systems, as well as excellent communication and problem-solving skills.

Job Responsibility:

  • Resolve customer’s issues via the telephone, email or remote sessions
  • Reproduce issues in-house and responding back in a timely manner
  • Regular follow ups with customers with recommendations, updates and action plans
  • Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
  • Provide consulting support in his/her area of expertise
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Performs within the Productivity Measure of the team (scorecard)
  • Incident Management: Resolve single and cross technology incidents independently
  • Lead the team members to resolve complex or cross technology incidents
  • Escalation Management: Identify, manage, and lead technical escalations
  • Participate in formal Escalation when required to support escalation especially during crisis
  • Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • Perform Trend and Root cause analysis
  • Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records
  • Perform risk and impact analysis for changes
  • May lead or participate in a Change Advisory Board
  • Patch and Security Management: Apply patch and security changes per policy
  • Proactively monitor the environment for patch compliance
  • Analyze patches for compatibility with each customer or internal infrastructure environment
  • Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements:

  • Technical knowledge on Object, File & Block storage with cloud data management solutions – Installing, Configuring & Troubleshooting of at least 2 of the storage skills Storage, SAN, Compute, Java
  • Adequate knowledge on HPE storage (Alletra MP, Nimble, 3PAR, Primera, MSA)
  • Firmware and management experience on above Storage & Servers
  • Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE
  • Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
  • Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
  • Troubleshooting performance related issues on HW and Operating system
  • Should be ready to work in 24x7 rotational shifts and on weekends
  • Good written and verbal communication skills (Mandatory)
  • Zeal for going the extra mile to solve customer issues
  • Complex troubleshooting experience and Logical Problem-solving approach
  • Ability to work in a Solution environment, collaborating across Technology Teams

Nice to have:

  • Certification on SAN, Storage
  • Operating Systems Knowledge – administration and support on Linux, VMware, Windows HyperV
  • Linux/Microsoft/VMware VCP or equivalent experience/certification
  • Tools Knowledge on ServiceNow
  • ITIL certification
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
June 22, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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