Storage and Backup Engineer V Job at Rackspace (Gurgaon)

Storage and Backup Engineer V

Rackspace

Location:
India , Gurgaon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

A Backup & Storage Engineer is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers. As a Backup & Storage Engineer, you will be the owner and or subject matter expert responsible for complex customer issues until resolution. The Engineer applies best practices and problem-solving techniques to identify the source of problems, while simultaneously keeping the customer informed. The Engineer maintains, diagnoses, and administers a customer’s environment on various platforms. Engineer is expected to use initiative and advise the customer on potential issues they may experience, to better serve the stability and security of the customer’s environment. The Engineer creates and maintains customer loyalty by serving customers above and beyond their expectations and will exercise ethical judgment in decision making to routinely deliver FANATICAL customer support.

Job Responsibility:

A Backup & Storage Engineer is a key element within the support infrastructure and is expected to provide a high level of technical support to Rackspace-customers
The Engineer applies best practices and problem-solving techniques to identify the source of problems, while simultaneously keeping the customer informed
The Engineer maintains, diagnoses, and administers a customer’s environment on various platforms
Engineer is expected to use initiative and advise the customer on potential issues they may experience, to better serve the stability and security of the customer’s environment
The Engineer creates and maintains customer loyalty by serving customers above and beyond their expectations and will exercise ethical judgment in decision making to routinely deliver FANATICAL customer support
Accountable in overseeing team achieve/maintain team level KPIs and Queue health
Work on technical tickets, follows pre-defined processes to plan and execute technical change as requested by customers
Responds to queries from customers regarding performance, process and recommendations based on Rackspace best practices
Coach team members on developing necessary technical skills that get results
Builds new storage configurations via software installation, LUN/Volume provisioning for new requests or expansion requests, host zoning and registration, quality control, and ticket consolidation
Decommission storage devices
Performs host un-zoning and de-registration, and server clean up
Experience with provisioning and end-to-end troubleshooting with NAS protocols SMB 2, 3.x., NFS v3, v4
Experience in provisioning and end-to-end troubleshooting with Windows DFS and Active Directory
Performs troubleshooting for host end-to-end connectivity, host-side storage software, and storage component failures
Work remotely with data center engineers for hardware troubleshooting as well as shelf adds, node adds and other peripheral upgrades
Work remotely with Network Security Engineers including performance, troubleshooting and new deployments concerning VLAN, VLAN tagging, trunking, VPN, firewall rules and configurations
Escalates critical component failures to engineers
Answers general configuration questions, audits environments, and performs quality control as part of storage fleet management
Provides performance statistics reporting, software reporting, and storage reporting to meet requests by customers and Rackspace leaders
Workwith Customers/Account Teams, Vendors to schedule maintenance activities including storage OS upgrades, data migrations and storage hardware upgrades
Audits Array and CORE logs, performance, utilization, and validates data accuracy in Rackspace records
Also audits reference tools such as, Wiki, SharePoint, RSS feed, etc
Assists with scheduling and working host-side maintenances including, quality control, HBAs, Re-kicks, LUN expansions and migrations, Cab migrations, and migration cutovers
Upgrades software, firmware, and drivers, and performs regular system health checks
Makes recommendations for process and procedure improvements
Consistent regular interaction with both internal and external customers as well as account managers and management
Resolve escalated customer issues and manage escalations further to internal support
Primary Block Storage Administrator - Pure Storage Performance monitoring, PowerStore 5000T and 1200T Performance Monitoring, Qumulo, and configuration of all the preceding
SAN Monitor and Configuration - Brocade / Broadcom Storage Area Network Director Switch Fabric Zoning and performance monitoring
Network Attached Storage - Qumulo SMB Performance and Replication monitoring, Isilon / PowerScale Performance & Replication
VMware virtual machine deployment from template or ISO via Python GUI and PowerShell script using an Excel file for configuration information
Operating System hardening is performed as part of the build
VMware virtual machine build auditing using the same Python GUI and separate PowerShell script
Backup administration - Rubrik Daily Failed Jobs and Errors Investigate and resolve
To provide the highest level of Storage & Backup Technical support
Create and maintain customer loyalty by serving customers above and beyond their expectations
Take ownership of issues until resolution
Responsible for solving customer's technical issues
Support customers primarily via phone and tickets

Requirements:

Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally on phone with internal and external customers
Must have experience working in enforced change and risk control environments
Strong attention to detail, interpersonal and time-management skills
Self-motivated
ability to maintain excellence in service with moderate supervision
Strong analytical and problem-solving skills
Ability to successfully work and promote inclusiveness in small groups
Ability to provide FANATICAL support
Strong knowledge in technology troubleshooting methodologies, design, and implementation
Able to resolve problems in an efficient and timely manner
Able to handle multiple tasks simultaneously without dropping attention to detail or risk eversion
Expert knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms
Expert knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems
Strong working knowledge of Networking, Fiber Channel concepts, and technologies
Hands on experience of a combination within Pure, Rubrik, Dell pPowersStore / pPower sScale, Qumulo and Brocade Fiber Channel Switches required
Experience in Dell Insight IQ, SyncIQ, Rubrik Security Cloud
Expert knowledge of Storage & Backup methodologies
Excellent time management and organizational skills
Able to work well under pressure and under stressful situations while supporting customers
Minimum 15 years Storage and Fiber Channel switch experience gained in role with Pure, Cohesity, Dell power store / power scale, Qumulo. experience preferred
BE/B Tech
Must have Storage (Pure, Cohesity, Dell power store / power scale, Qumulo.) related valid certifications
At the hiring manager’s discretion, additional relevant experience may substitute for the degree requirements
Health Care Storage and Backup Administration preferred

Additional Information:

Job Posted:
January 05, 2026

Employment Type:

Fulltime

Work Type:

Remote work

Rackspace - All Job Offers

Job Link Share:

Storage and Backup Engineer V

Rackspace

Location:
India , Gurgaon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Storage and Backup Engineer V

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Location:India , Gurgaon

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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