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Perfaware is seeking a highly skilled Sterling OMS Support Analyst with a strong focus on IBM Sterling Order Management production support and system stability. As a Sterling OMS Support Analyst, you will play a pivotal role in monitoring high-volume retail environments, resolving technical incidents, and maintaining the operational health of supply chain systems.
Job Responsibility:
Do Production Support of IBM Sterling OMS Suite including IBM Sterling Store and IBM Call Center for Commerce
Work closely with business & IT users to prioritize issues & find workarounds
Prepare or Review Standard Operating Procedures or similar documents in English & Spanish for business users in Call centers, stores & IT Admins
Participate in the development and continual improvement of the OMS solution through development, manual testing and automated testing
Prepare and Review Technical Design documents related to custom components and enhancements
Collaborate with the Solution Architects, Developers, Business Analysts, Business Managers, testers and Projects Managers as required
Explain the pros and cons of architecture, design and development approaches to business and IT teams
Communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff
Create, modify or execute shell scripts to run jobs, monitor systems etc
Write or tweak SQL queries to troubleshoot issues, extract data and generate reports
Plan and execute store rollouts and feature functionality rollout
Plan and execute release deployments in production with minimal downtime and disruption
Handle or enhance build and deployment activities using tools like CI/CD tools like Jenkins, Maven etc
Stay current with emerging industry trends and technology
Requirements:
Background in computer science, information systems, engineering or engineering degree with programming coursework and an interest in a technical career
0-3 years experience as Technical Consultant/Software Developer/Systems Analyst/ Production Support Analyst working on Java/J2EE, Oracle or DB2 database, Unix/Linux environments
Excellent problem-solving and troubleshooting skills
Basic knowledge or understanding of full-life cycle of software development
Familiar with writing SQL queries
Understanding of Unix/Linux and knowledge of shell scripting
Expertise in handling Production support tasks and debugging issues involving multiple systems and teams
Flexible to work occasionally at odd hours (nights or weekends) for deployment/go-live/critical events
Experience with Retail domain or Distribution (warehouse/logistics)
Excellent communication, leadership, collaboration and organizational skills
Must be able to work in a fast-paced environment and in onsite-offshore collaborative manner
Ability to take initiative and ownership on tasks
Basic English skills – able to have brief conversations and respond to emails
Nice to have:
Experience with Enterprise applications from Salesforce, Manhattan, JDA or SAP products in Retail and Distribution such as eCommerce – Salesforce Commerce Cloud, IBM WebSphere Commerce, Oracle ATG, Magento, Hybris
ERP – Netsuite or SAP
WMS and Transportation – Manhattan, JDA or SAP products in Retail and Distribution
Development experience on Java or Javascript, AngularJS
Experience with RDBMS – Oracle or DB2
Exposure to or understanding of Application Servers – WebSphere/Weblogic/JBoss
Knowledge of version control software – GIT/SVN and CI/CD tools like Jenkins
Familiarity with reporting tools, ETL tools or Application monitoring tools
Experience in working in offshore-onsite model
What we offer:
Complete and competitive benefits
Collaborative work environment
Competitive compensation
Generous work/life opportunities
Outstanding benefits package that includes paid time off plus holidays
Eligible for several rewards and recognition programs, including billable bonus opportunities