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Staff UX Researcher

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Articulate

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Location:
United States

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Contract Type:
Not provided

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Salary:

163900.00 - 245900.00 USD / Year

Job Description:

As a Staff User Researcher, you’ll play a critical role in shaping our product vision through insight-driven strategy. You’ll lead foundational and generative research across complex problem spaces and drive clarity in high-stakes product decisions. You’ll also act as a leader and mentor within the Research team, influencing not just what we learn, but how we learn, and how we make research operational and impactful across the company. You’ll collaborate deeply with product designers, PMs, engineers, data scientists, and stakeholders to create experiences that are thoughtful, inclusive, and grounded in real human needs. Your work will inform not only features and functionality but also strategic direction and long-term product thinking.

Job Responsibility:

  • Define and drive research strategy for a key strategic vertical
  • Influence how tripods (Product, Design, and Engineering) operate by embedding evidence and usability into discovery, delivery, and iteration
  • Operationalize research practices and mentor others across the org
  • Raise the visibility bar across the company on how we understand customers and their evolving pain points
  • Act as a multiplier: operating with little guidance to enable better, faster decisions across the product lifecycle
  • Provide insight that drives measurable revenue growth and enables teams to deliver with clarity and confidence against our product vision
  • Anticipates systemic challenges and proactively aligns research with evolving business models, resource limitations, and competitive pressures
  • Drive generative and foundational research efforts that shape product vision and inform early-stage bets
  • Develop and socialize long-range research roadmaps that anticipate business evolution and customer trajectory
  • Proactively identify gaps in understanding and design studies that go beyond validation toward discovery
  • Translate ambiguous business problems into clear research questions and methodologies
  • Leverage mixed methods to triangulate insights
  • Own and execute research prioritization, high-quality research studies independently or in collaboration with others
  • Synthesize findings into clear, persuasive narratives that influence decision-making at multiple levels
  • Creates scalable frameworks and repeatable mechanisms
  • Balance speed and rigor
  • Act as a strategic thought partner to design, product, and engineering leadership
  • Models continuous growth through active learning and industry engagement
  • Drive and influence prioritization through insight-backed framing of customer problems and opportunities
  • Facilitate workshops and co-creation sessions to align teams on research findings and implications
  • Partner with data science, support, and analytics teams to paint a holistic view of the user experience
  • Mentor junior and mid-level researchers
  • provide feedback, support, and strategic guidance
  • Contribute to the evolution of our research ops, tooling, and education efforts
  • Be a multiplier for both researchers and non-researchers by coaching cross-functional partners
  • Contribute to hiring, onboarding, and team culture-building efforts

Requirements:

  • Bachelor’s or Master’s degree in HCI, Psychology, Human Factors, Sociology, or related field
  • 12+ years of experience in UX research, with a proven track record of driving strategic impact in complex product spaces
  • Familiarity with tools such as UserTesting, User Interviews, Maze, Qualtrics, or Looker
  • Expert in qualitative and quantitative research methods, and when/how to apply them
  • Strong communicator with the ability to distill complexity and advocate for users with clarity and confidence
  • Experience working in SaaS or tech-focused environments with agile product teams
  • Deeply collaborative and comfortable in cross-functional decision-making environments
  • Strategic mindset with an ability to connect the dots between insights, opportunity, and outcomes
  • Resilient, thoughtful, and highly self-motivated

Nice to have:

  • Experience mentoring researchers or building research functions
  • Background working with AI-driven or complex system products
  • Familiarity with research ops practices and tools
What we offer:
  • Bonus eligible
  • Robust suite of benefits

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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