Staff Data Scientist Job at Intercom (Dublin)

Staff Data Scientist

Intercom

Location:
Ireland , Dublin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Research, Analytics & Data Science (RAD) team at Intercom uses data and insights to drive evidence-based decision-making. We're a team of data scientists and product researchers who use data to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. Data Scientists embedded with GTM bring a blend of commercial expertise and product insight to identify and prioritize growth opportunities. Partnering closely with Sales and Solutions, they translate business problems into clear analytical workstreams, support execution of improvements, and quantify impact on key commercial metrics.

Job Responsibility:

Partner with GTM teams to help them identify important questions and answer those questions with data
Work closely with sales and solutions leaders to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities
Design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables
Partner closely with product researchers to build a holistic understanding of our customers, our products and our business
Influence our GTM strategy through experimentation, exploratory analysis and quantitative research
Build and automate actionable models and dashboards
Craft data stories and share your findings and recommendations across R&D and the broader company
Drive and shape core RAD foundations and help us improve how the RAD org operates

Requirements:

5 + years experience working with data to solve problems and drive evidence-based decisions
Excellent SQL skills and good knowledge of statistics
Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision
Excellent communication skills (technical and non-technical) and a focus on driving impact
Strong growth mindset and sense of ownership. Innate passion and curiosity

Nice to have:

Experience with a scientific computing language (such as R or Python)
Experience with BI/Visualization tools like Tableau, Superset and Looker
Experience working with LLM’s
Experience with data modeling and ETL pipelines
Experience working with product teams

What we offer:

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Additional Information:

Job Posted:
January 09, 2026

Work Type:

Hybrid work

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