SRE Production Support Jobs

Head of Support

Coralogix is a modern, full-stack observability platform transforming how busine...

Location

Israel , Ramat Gan

Salary:

Not provided

Coralogix

Expiration Date

Until further notice

Requirements

Experience in technical support, DevOps, SRE, or similar roles
Strong knowledge of AWS/Azure/GCP and Kubernetes ecosystems
Familiarity with observability tools (Kibana, Grafana, Prometheus, Datadog, Splunk, ELK)
Hands-on experience with Kubernetes, Docker, and distributed systems
Proficiency with ELK concepts, RegEx, Lucene, and PromQL
Proven leadership of global/multi-regional support teams (35+ people)
Strong incident management and escalation-handling skills
Ability to optimize support operations, workflows, and tooling
Strong analytical and data-driven decision-making abilities
Excellent communicator with technical and non-technical audiences

Job Responsibility

Lead and coach global Technical Support Engineering teams
Ensure high-quality support with improvements in CSAT, response/resolution times, backlog, and KPIs
Maintain clear global processes and standards
Align with regional leads for coverage across time zones
Act as the senior escalation point for complex issues
Guide engineers in root cause analysis, distributed systems, and observability
Oversee incident management with strong communication and collaboration
Maintain hands-on knowledge of Coralogix architecture and tooling
Drive continuous improvement to streamline workflows and reduce escalations
Enhance productivity through better tools, processes, and automation

Fulltime

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Solid SRE process experience
5+ years of Leading high-performance, 24x7, DevOps or SysOps team
Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
Experience with Microsoft OS Windows & Server
Experience in ticket tracking and resolving on time
Hands-on experience on ticketing tools (ServiceNow)
Excellent verbal, written, presentation and interpersonal communication skills
Ability to make complex technical matters easy-to-comprehend for non-technical persons.

Job Responsibility

Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
Implementing, monitoring, and maintaining CI/CD frameworks
Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
Managing a team of technical support engineers who provide technical support to users
Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
Escalating, resolving, guiding team, and tracking production incidents to closure

What we offer

Competitive base salary (which is annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits to support you and your family to be well, live well and save well.

Fulltime

FX Applications Support Senior Analyst

As an OpsTech Application Support Analyst, the candidate will play a pivotal rol...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams

Job Responsibility

Provide technical and business support for users of Citi Applications
maintain application systems
manage, maintain and support applications
perform start of day checks, continuous monitoring, and regional handover
develop and maintain technical support documentation
maximize the potential of applications
assess risk and impact of production issues and escalate
ensure storage and archiving procedures are functioning correctly
formulate and define scope and objectives for complex application enhancements
prioritize bug fixes and support tooling requirements

What we offer

Rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits

Fulltime

Lead SRE

We are looking for a Lead SRE to join our Inetum Team and be part of a work cult...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

SRE IT production processes
Agile / DevOps Mindset Problem Solving
Scripting: Python, YML, Shell
Monitoring: Dynatrace, Nagios
Linux
Admin Network (DNS, Firewall, Switch)
DevOps stack: Git & Git Flow, Artifactory, Jenkins or Gitlab CI, Ansible Tower, Digital ai Release
Cloud: Kubernetes, Docker, Argo CD, ArgoCD, Vault, Helm
End-to-end IT organization and processes (from development to run / operate)
Technical Architecture

Job Responsibility

Train SREs and their managers on SRE practices
Co-construct the transformation strategy and the support plan by participating in workshops, brainstorming with the transformation team and producing training content
Coach and support

Fulltime

New

Expert Site Reliability Engineer

Expert Site Reliability Engineer provides technical expertise and strategic guid...

Location

India

Salary:

Not provided

Altera Digital Health Inc. UK

Expiration Date

Until further notice

Requirements

Bachelor's Degree (Preferred)
8+ years relevant work experience
5–7 years Expert level experience providing systems engineering in assigned product
8+ years experience with healthcare products in a support, development or consultancy environment
Experience with Windows Server and IIS
Experience with SQL
Experience in Application support

Job Responsibility

Provide continual technical guidance and support to the client on an ongoing basis
Collaborate with the internal technical teams to ensure successful implementation and integration of the proposed solutions
Collaborate with business stakeholders and TAM to understand business requirements and objectives
Design solutions that align with Hosting best practices, industry standards, and organizational business priorities
Develop and document overall technical architecture for the client
Design and document integration of various systems, components, and third-party services
Create architectural diagrams and documentation
Identify potential technical risks and provide mitigation strategies
Proactively address the challenges related to project deliverables and client environments
Review Control systems for your assigned client on a weekly basis and take appropriate actions to mitigate issues

Fulltime

Service Management Specialist

We are currently seeking an experienced professional to join our team in the rol...

Location

China , Guangzhou

Salary:

Not provided

HSBC

Expiration Date

December 31, 2025

Requirements

Minimum 10 years of experience in production support, SRE, or DevOps roles, with a proven track record of managing and improving large-scale, mission-critical systems
Advanced programming and scripting skills (e.g., Java, Python, Go, SQL, API development, backend systems)
Extensive experience with containerization (Docker) and orchestration platforms (Kubernetes), including designing and managing large-scale deployments
Proficiency in monitoring and observability tools such as Splunk, CloudWatch, AppDynamics, Prometheus, or Grafana
Strong expertise in Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Ansible, with experience in managing cloud-based infrastructure (AWS, Azure, or GCP)
Demonstrable experience in designing and implementing automation pipelines for CI/CD and operational tasks
Proven ability to lead cross-functional teams to resolve complex technical issues and drive system improvements
Strong understanding of security best practices, including vulnerability management and secure system design
Excellent written and verbal communication skills in both Mandarin and English, with the ability to communicate complex technical concepts to diverse audiences
Experience in mentoring and leading junior engineers, fostering a collaborative and high-performing team environment

Job Responsibility

Lead the design, implementation, and enhancement of service monitoring systems to ensure services operate within agreed Service Level Objectives (SLOs) and enable rapid response to performance indicator breaches
Drive automation initiatives by identifying opportunities to replace manual tasks with software solutions, improving efficiency and reliability across systems
Perform in-depth system analysis, configuration management, and implement improvements to enhance system software performance, availability, scalability, and reliability
Oversee and approve deployment changes, ensuring adherence to best practices and minimizing change-related incidents that could impact the error budget
Collaborate with cross-functional teams, including software engineers, testers, and product managers, to ensure systems meet non-functional requirements such as performance, security, and availability
Develop and enforce best practices for incident management, root cause analysis, and post-mortem processes to improve system resilience
Mentor and guide junior SREs, fostering a culture of continuous learning and operational excellence
Maintain and expand system documentation, including runbooks, architecture diagrams, and operational procedures, ensuring critical knowledge is accessible to the team
Lead capacity planning and disaster recovery strategies to ensure system readiness for growth and unexpected events
Stay updated on industry trends and emerging technologies, driving innovation and improvements in reliability engineering practices

What we offer

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Fulltime

Senior DevOps Engineer

Join HSBC as a Senior DevOps Engineer in Shanghai or Xi'an, focusing on driving ...

Location

China , Shanghai; Xi'an

Salary:

Not provided

HSBC

Expiration Date

December 31, 2025

Requirements

Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field
Advanced degrees or certifications (e.g., AWS Certified DevOps Engineer, CISSP, CISM) are a plus
Minimum of 7 years of experience in DevOps, DevSecOps, or related roles, with at least 3 years in a leadership or senior engineering role
Proven experience in automating CI/CD pipelines and implementing security practices in a financial services or banking environment
Experience supporting production support teams during incidents, with a focus on rapid resolution and root cause analysis
Familiarity with coordinating with global/regional SRE and DevOps teams in a distributed environment
Expertise in Jenkins, GitLab CI, GitHub Actions, or CircleCI for building secure, automated pipelines
Proficiency in Terraform, CloudFormation, or Ansible for automated infrastructure provisioning
Deep knowledge of AWS, Azure, or GCP for managing secure, scalable infrastructure
Knowledge of Ali Cloud would be an advantage

Job Responsibility

Lead the design and implementation of secure, automated CI/CD pipelines
Implement Infrastructure as Code using tools like Terraform or Ansible
Automate security scanning, compliance checks, and vulnerability management within development workflows
Drive adoption of DevSecOps best practices
Collaborate with production support team to resolve production incidents
Provide technical expertise during incident response
Work closely with production support and application teams
Partner with the operation resilience project team
Coordinate with global and regional SRE and DevOps teams
Ensure compliance with China's regulatory requirements

What we offer

Flexible working
Continuous professional development
Opportunities to grow within an inclusive and diverse environment.

Fulltime

Senior Site Reliability Engineer

Digital Business Services (DBS) Our GCIO organisation plays a critical role for ...

Location

China , Shanghai

Salary:

Not provided

HSBC

Expiration Date

December 31, 2025

Requirements

Bachelor's degree in computer science, Information Technology, or a related field. Advanced degrees or certifications (e.g., ITIL, AWS Certified Solutions Architect, Google SRE) are a plus
Minimum of 5 years of experience in site reliability engineering, software development, or systems engineering, preferably in a financial services environment
Proven experience in automating operational processes and managing high-availability systems
Experience collaborating with production support, application development, and global teams in a distributed environment
Programming: Proficiency in Python, Go, Java, or Ruby for automation and tool development
Systems: Deep knowledge of Linux/Unix systems for administration, performance tuning, and debugging
Cloud and Infrastructure: Expertise in AWS, Azure, or GCP, and Infrastructure as Code (IaC) tools like Terraform or Ansible
Containerization: Experience with Docker and Kubernetes for managing containerized banking applications
Monitoring: Proficiency in Prometheus, Grafana, Splunk, or Datadog for observability and performance monitoring
CI/CD: Familiarity with Jenkins, GitLab CI, or GitHub Actions for integrating reliability into deployment pipelines

Job Responsibility

Design, develop, and implement automation tools and scripts to reduce manual operational tasks ("toil") and enhance system resilience
Ensure high availability (e.g., 99.99% uptime) of critical banking applications, including core banking, payment systems, and global platforms/local system
Conduct capacity planning and chaos engineering to test and improve system resilience under failure conditions
Participate in on-call rotations to respond to production incidents, troubleshoot issues, and conduct post-mortems to prevent recurrence
Collaborate with production support teams for rapid incident resolution and escalate complex issues to application teams or vendors as needed
Work closely with production support teams to streamline incident handling and integrate automated solutions into support processes
Partner with application development teams to embed reliability practices into the software development lifecycle (SDLC)
Engage with the bank's operation resilience project team to align on initiatives for regulatory compliance, disaster recovery, and system robustness
Coordinate with global and regional SRE and DevOps teams to ensure consistency in tools, processes, and standards across distributed banking systems
Implement and maintain monitoring solutions to track service-level indicators (SLIs) and ensure service-level objectives (SLOs) are met

Fulltime

SRE Production Support

Select Minds

Location:
United States, Livonia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Select Minds

Location:United States, Livonia

Category:IT - Software Development

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for SRE Production Support

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Location:
United States, Livonia

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Contract Type:
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Job Posted:
December 11, 2025